Surveillance Controller

Pragmatic Play; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Fully furnished accommodation

Relocation assistance

Medical insurance

Career development

Team-oriented culture

Job summary

ARRISE is seeking a Surveillance Controller to monitor Live Casino activity, detect high-risk behavior and ensure game integrity. You will gather data, analyze trends, and report findings while maintaining confidentiality in a 24/7 environment.

The role requires strong English communication, analytical thinking, and proficiency with Office 365. Night shifts and weekends are included in a multinational, 24/7 operations setup.

Qualifications

• Recent graduate or final-year student in technical or analytical fields.
• Strong understanding of online gaming operations, especially Live Casino products.
• Willingness to work 9-hour shifts, including nights and weekends, within a 24/7 operation.
• Excellent attention to detail and analytical thinking.
• Excellent English communication skills, both written and spoken.
• Proficiency in Microsoft Office 365 (Excel, Word, Outlook).

Responsibilities

• Monitor Live Casino activity in real time to detect high-risk behavior or fraudulent play.
• Ensure the security, compliance, and fairness of gaming tables and technical equipment.
• Identify suspicious betting patterns and elevate issues per internal protocols.
• Gather and consolidate surveillance data for deeper risk analysis.
• Collaborate with Risk and Operations teams to assess potential threats and safeguard game integrity.
• Deliver clear and concise reports on observed trends, irregularities, or emerging threats.
• Maintain confidentiality and adhere to the highest standards of professional integrity.
• Communicate clearly with internal departments and external partners.
• Assist with daily operational duties and support initiatives led by the Team Lead or Manager.
• Document irregularities, suspicious behavior, and operational concerns with accuracy.

Skills

English communication

Analytical thinking

Attention to detail

Time management

Microsoft Office 365

Education

Recent graduate or final-year student in technical/analytical fields

Tools

SQL

Tableau

Job description

Role Description

The Surveillance Controller is responsible for ensuring the security, fairness, and integrity of ARRISE's operations. Through real-time monitoring, data analysis, and close coordination with cross-functional teams, the Surveillance Controller plays a vital role in detecting irregularities, minimizing fraud, and upholding the integrity of our gaming platform.

Responsibilities

• Monitor Live Casino activity in real time to detect high-risk behavior or fraudulent play.
• Ensure the security, compliance, and fairness of gaming tables and technical equipment.
• Identify suspicious betting patterns and elevate issues per internal protocols.
• Gather and consolidate surveillance data for deeper risk analysis.
• Collaborate with Risk and Operations teams to assess potential threats and safeguard game integrity.
• Deliver clear and concise reports on observed trends, irregularities, or emerging threats.
• Maintain confidentiality and adhere to the highest standards of professional integrity.
• Communicate clearly with internal departments and external partners.
• Assist with daily operational duties and support initiatives led by the Team Lead or Manager.
• Document irregularities, suspicious behavior, and operational concerns with accuracy.

Requirements

• Recent graduate or final-year student in technical or analytical fields (e.g., computer science, engineering, business).
• Strong understanding of online gaming operations, especially Live Casino products.
• Willingness to work 9-hour shifts, including nights and weekends, within a 24/7 operation.
• Excellent attention to detail and analytical thinking.
• Effective time management and task prioritisation under pressure.
• Strong ethical standards and professional integrity.
• Proficiency in Microsoft Office 365 (Excel, Word, Outlook).
• Excellent English communication skills, both written and spoken.

Nice to Have

• Familiarity with surveillance tools or security systems.
• Knowledge of data management or visualization tools (e.g., SQL, Tableau).
• Prior internship or academic projects in surveillance, security, or risk-related fields.

What We Offer

• Fully furnished accommodation with utilities included
• Relocation assistance (visa, work permit, flights & travel insurance)
• Comprehensive medical insurance coverage
• Strong career development through ARRISE Learning Hub
• Supportive, team-oriented culture

About us

ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar, with offices around the world-including Malta, Serbia, Romania, India, Canada, UAE, Brazil, Colombia, Bulgaria, we are a global team of over 12,000+ talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver

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