Systems Engineer (Hybrid Infrastructure & Cloud)

Dicetek LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Dicetek LLC is seeking an Infrastructure Support professional to monitor and maintain server health, administer Active Directory, and assist with OS patching and server builds. The role includes basic troubleshooting of Windows and Linux servers and coordination with cross-functional teams in a cloud-enabled environment.

Candidates should have a Bachelor's degree in IT/CS and 3-5 years of IT infrastructure or technical support experience, plus familiarity with VMware/Hyper-V and Azure basics.

Qualifications

• Bachelor's degree or equivalent in computer science, IT, or related field.
• 3-5 years of experience in IT infrastructure or technical support.
• Basic understanding of Windows Server, Linux, virtualization, or Microsoft Azure.
• Willingness to learn enterprise infrastructure and cloud technologies.
• Good troubleshooting, communication, and documentation skills.
• Knowledge of ITIL concepts is an advantage.

Responsibilities

• Monitor the health and availability of servers and infrastructure systems.
• Perform routine server health checks and report issues to senior engineers.
• Assist with user account administration in Active Directory.
• Support routine operating system patching and updates.
• Assist with server builds, deployments and basic configuration tasks.
• Perform basic troubleshooting of Windows and Linux servers.

Skills

Windows Server

Azure Active Directory

Education

Bachelor's degree in Computer Science, Information Technology, or a related discipline

3-5 years of experience in IT infrastructure or technical support

Tools

VMware vSphere

Microsoft Hyper-V

Azure (cloud basics)

Job description

Infrastructure Support

• Monitor the health and availability of servers and infrastructure systems
• Perform routine server health checks and report issues to senior engineers
• Assist with user account administration in Active Directory
• Support routine operating system patching and updates
• Assist with server builds, deployments and basic configuration tasks
• Perform basic troubleshooting of Windows and Linux servers
• Support backup operations and verify backup completion
• Update technical documentation and operational records
• Escalate complex incidents to senior engineers or managed service providers

Microsoft Azure Support

• Assist with monitoring Microsoft Azure resources
• Perform basic administrative tasks for Azure Virtual Machines and storage services under supervision
• Support Azure Backup and recovery activities
• Assist in reviewing Azure alerts and reporting issues
• Participate in cloud-related projects as assigned

Security Governance

• Follow organizational security policies and procedures
• Assist with routine patching and vulnerability remediation activities
• Apply basic security best practices during daily operations
• Maintain accurate operational and audit documentation
• Demonstrate basic awareness of cloud governance and identity management concepts

Operations Support

• Provide Level 1 infrastructure support for incidents and service requests
• Support routine maintenance activities during planned maintenance windows
• Work with infrastructure, application, network and security teams when required
• Follow established IT operational procedures and change management processes
• Continuously develop technical knowledge through training and hands-on experience

Operating Systems Knowledge

• Basic knowledge of Microsoft Windows Server
• Basic knowledge of Linux (Red Hat, Oracle Linux, or Ubuntu)

Virtualization Knowledge

• Basic understanding of VMware vSphere or Microsoft Hyper-V

Cloud Knowledge

• Basic Knowledge of Microsoft Azure fundamentals
• Azure Virtual Machines
• Azure Storage
• Azure Backup
• Azure Monitor (basic awareness)

Identity & Access Management

• Active Directory
• Microsoft Entra ID (basic knowledge)
• Group Policy (basic understanding)

Storage & Backup

• Basic understanding of enterprise storage concepts
• Backup and recovery fundamentals

Security (Basic Knowledge)

• Patch Management
• Endpoint Protection
• Multi-Factor Authentication (MFA)
• Basic System Hardening
• Basic Cloud Governance and Security Awareness

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• 3-5 years of experience in IT infrastructure or technical support.
• Basic understanding of Windows Server, Linux, virtualization, or Microsoft Azure.
• Willingness to learn enterprise infrastructure and cloud technologies.
• Good troubleshooting, communication, and documentation skills.
• Knowledge of ITIL concepts is an advantage.

Skills

• Windows Server
• Azure Active Directory