Senior Specialist - Digital Change Management

ADNOC Abu Dhabi UAE; Abu Dhabi; On-site; AED 335,000 - 502,000; Full time

Job summary

ADNOC Group in Abu Dhabi seeks a Senior Specialist - Digital Change Management to lead change programs across business lines and Digital/Cybersecurity teams. You will capture demand, align priorities, and drive adoption of new digital services to maximize value and minimize risk.

The role requires strong stakeholder management, communications, and roadmap planning, with responsibility for end-to-end change execution and customer engagement across a large enterprise.

Qualifications

• Bachelor's degree in a relevant field.
• 10+ years of IT experience with at least 5 years in progressive technical and managerial roles.
• Experience in digital transformation and stakeholder engagement.

Responsibilities

• Act as a trusted digital advisor to business line managers.
• Coordinate with Group Digital and Cybersecurity on projects.
• Translate business requirements into actionable digital demand.
• Guide adoption and change management activities for new solutions.
• Develop change management plans and stakeholder communications.

Skills

Digital Change Management

Organizational change management

Digital transformation

IT Project Management

Stakeholder management

Customer engagement

Change adoption

Business relationship management

Roadmaps

Pre-project feasibility

Application delivery

Education

Bachelor's degree in Business Management, Computer Science, Information Technology

Job description

Senior Specialist - Digital Change Management

Location: Abu Dhabi, United Arab Emirates

Industry: I T and Services

Function: IT Project Management

Experience: Minimum 10 years, including at least 5 years in progressively responsible technical and managerial IT roles

Job Type: Full-time

Country: United Arab Emirates

City: Abu Dhabi

Salary: 30000-45000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Role Context

The Senior Specialist provides strategic change management leadership between business functions and Group Digital and Cybersecurity teams. The position captures, evaluates, and prioritizes digital demand while helping business leaders understand how technology can improve performance, streamline operations, and support strategic objectives. The role also leads transition and adoption activities for new digital services and solutions. By combining stakeholder management, communications, customer engagement, roadmap planning, feasibility assessment, and change enablement, the position helps reduce implementation risk and improve the business value delivered by digital transformation initiatives.

Key Responsibilities

• Act as a trusted digital advisor to business line managers and key stakeholders.
• Serve as the primary Digital point of contact for assigned business functions.
• Capture and understand business requirements, operational challenges, and digital demand.
• Prioritize business technology needs in coordination with relevant stakeholders.
• Translate business requirements into structured digital demand for delivery and enablement teams.
• Maintain strong alignment between business priorities and Group Digital and Cybersecurity capabilities.
• Lead liaison activities between business functions and Group Digital and Cybersecurity teams.
• Provide guidance to business users on available digital services, capabilities, and delivery options.
• Maintain constructive customer relationships throughout the lifecycle of digital initiatives.
• Develop recommendations for coordinated application and technology project delivery across business units.
• Evaluate cross-business digital initiatives against corporate strategy and expected business outcomes.
• Identify opportunities to combine or align initiatives where common requirements can improve value or efficiency.
• Support high-level feasibility studies during the pre-project phase.
• Assess whether proposed solutions or services are sufficiently viable to progress into formal delivery.
• Promote available digital solutions to business stakeholders.
• Design and execute awareness campaigns that improve utilization of digital platforms and services.
• Develop structured communications programs for digital customers and stakeholders.
• Maintain regular communication channels that strengthen relationships between Digital and business functions.
• Define digital change management strategies across Group Companies.
• Standardize communications approaches for Group Digital and Cybersecurity projects.
• Develop change management plans that support effective transition to new digital solutions.
• Coordinate stakeholder engagement before, during, and after solution deployment.
• Support end users through changes to technology, systems, processes, and working methods.
• Provide training and adoption support for newly implemented digital solutions.
• Monitor user adoption and identify barriers affecting successful technology utilization.
• Implement recognized best practices across digital change management activities.
• Act as Subject Matter Expert for future change management implementations.
• Build and continuously improve customer relationships through structured engagement activities.
• Conduct customer surveys and analyze satisfaction information.
• Facilitate focus groups to gather qualitative feedback on digital services and user experience.
• Benchmark customer engagement and digital adoption practices against external best practices.
• Analyze application usage and customer feedback to identify service improvement opportunities.
• Proactively identify issues affecting customer satisfaction.
• Coordinate resolution of service conflicts involving business functions and Digital teams.
• Advise business leaders on the risks, benefits, and potential value of existing and emerging technologies.
• Help business functions identify technology opportunities capable of improving performance or competitive advantage.
• Coordinate with Digital and Cybersecurity teams to maintain multi-year business capability roadmaps.
• Contribute to strategic planning processes by identifying technology requirements linked to business objectives.
• Support execution of business change through digital technology.
• Maintain visibility of project transition, adoption, and stakeholder communication requirements.
• Supervise tracking of Business Portfolio Communications for Group Digital and Cybersecurity projects.
• Ensure business unit management receives timely and relevant project and service communications.
• Enable business leaders to articulate technology needs and performance requirements clearly.
• Coordinate with program managers, project managers, architects, and delivery teams on transition requirements.
• Support development of digital roadmaps and program delivery plans.
• Maintain regular engagement with ADNOC Group Company counterparts on technology-related matters.
• Collaborate with external vendors, consultants, and service providers where required.
• Participate in benchmarking and knowledge exchange with regional and international technology organizations.
• Support protection of ADNOC digital assets and corporate information.
• Ensure activities comply with applicable information security standards, policies, regulations, and guidelines.
• Plan, supervise, and coordinate assigned Digital Change Management activities.
• Train and develop assigned personnel in relevant change management and stakeholder engagement capabilities.
• Implement approved policies, processes, systems, standards, and procedures.
• Provide budget inputs for assigned digital programs and change activities.
• Support implementation of approved budgets and work plans.
• Contribute to achievement of approved performance objectives.
• Design and implement tools that improve change management, stakeholder communication, and customer engagement processes.
• Identify opportunities to improve efficiency using recognized industry practices.
• Comply with relevant HSE policies, sustainability requirements, and ADNOC Codes of Practice.
• Provide digital change management input for MIS reports and management progress reporting.

Ideal Profile

The successful candidate should hold a Bachelor 's Degree in Business Management, Computer Science, Information Technology, or an equivalent discipline. A minimum of 10 years of relevant IT experience is required, including at least 5 years in positions carrying progressively greater technical and managerial responsibility. Candidates should have substantial exposure to IT solutions, application development, project management, digital transformation, business relationship management, or technology change programs. Strong experience in stakeholder management, communications, change adoption, customer engagement, solution transition, business requirements, and roadmap planning is important. The role requires the ability to work effectively with business leaders, technical specialists, project managers, architects, cybersecurity teams, vendors, consultants, and end users across a large enterprise environment.

Skills Set

• Digital Change Management
• Organizational change management
• Digital transformation
• IT Project Management
• Business relationship management
• Stakeholder management
• Digital demand management
• Business requirements
• Customer engagement
• Customer satisfaction
• Change adoption
• Technology adoption
• Digital communications
• Change communications
• Business capability roadmaps
• Digital roadmaps
• Technology strategy
• Pre-project feasibility
• Application project delivery
• Solution transition
• Service transition
• Application development
• Business process change
• User training
• Post-deployment support
• Focus groups
• Customer surveys
• Application usage analysis
• Service improvement
• Service conflict resolution
• Portfolio communications
• Program coordination
• Project coordination
• IT governance
• Information security
• Cybersecurity coordination
• Vendor management
• Consultant management
• Benchmarking
• MIS reporting
• Performance management
• Continuous improvement

Why Join Us

This opportunity provides senior digital professionals with the ability to influence how technology change is shaped, communicated, adopted, and sustained across a major Oil and Energy organization. The position sits at the intersection of business strategy, digital delivery, cybersecurity, stakeholder engagement, and enterprise transformation. It is especially suited to professionals who can translate business priorities into actionable technology initiatives while strengthening user adoption, customer satisfaction, and measurable value from digital investments.

About the Company

ADNOC Group is one of the world 's leading energy organizations, with a large and evolving digital environment supporting operations, corporate functions, engineering, data, cybersecurity, and enterprise services. Its digital transformation agenda depends on strong alignment between business needs and technology delivery, supported by effective change management, stakeholder engagement, secure implementation, and sustained user adoption.