Manager - Digital Operations Center
ADNOC Abu Dhabi UAE
Get more replies from employers
Send a job-specific resume in minutes.
Job summary
ADNOC Group in Abu Dhabi, UAE seeks a seasoned Manager to lead the Digital Operations Center. The role covers end-to-end monitoring of applications, infrastructure, and networks, with a focus on operational resilience and service quality.
You will drive automation, define SOPs, and manage 24x7 operations across ADNOC and its affiliates. The ideal candidate brings 15+ years in IT operations leadership, strong enterprise monitoring expertise, and a proven track record in service governance and
Qualifications
- Bachelor’s degree in IT/CS or related field with 15+ years in IT/OSS/DSO leadership.
- Strong hands-on knowledge of enterprise monitoring, ITSM, and governance processes.
- Ability to lead cross-functional teams and manage major incidents at scale.
Responsibilities
- Lead the Digital Operations Center team and 24x7 monitoring of enterprise services.
- Plan staffing rotations, night shifts, leave coverage, travel, workload allocation.
- Exercise senior escalation for major incidents and coordinate root-cause analysis.
- Establish and maintain ITIL-based Change, Event, Incident, and Service Level Management processes.
- Drive automation, monitor KPIs, and governance discussions with ADNOC stakeholders.
- Coordinate with vendors, suppliers, and service providers; manage budgets and performance.
Skills
Education
Tools
Job description
Manager - Digital Operations Center Job Snapshot Role: Manager - Digital Operations Center Location: Abu Dhabi, United Arab Emirates Industry: I T and Services Function: IT General Experience: Minimum 15 years of relevant experience Job Type: Full-time Position Overview The Manager - Digital Operations Center opportunity in Abu Dhabi, United Arab Emirates within the I T and Services industry is responsible for leading enterprise-wide digital operations covering applications, infrastructure, networks, monitoring, incident response, and service management. The position oversees 24x7 digital service monitoring while driving operational resilience, service quality, automation, governance, and standardized IT service management practices across ADNOC and its Group Companies.
- Lead the Digital Operations Center team and manage 24x7 monitoring of enterprise applications, infrastructure, networks, and associated digital services.
- Plan staffing rotations, night shifts, leave coverage, travel, workload allocation, and resource backup arrangements to maintain uninterrupted monitoring throughout the year.
- Assess and prioritize application, infrastructure, and network interruptions, provide technical direction, coordinate stakeholder communications, and oversee root-cause analysis.
- Act as a senior escalation and decision point for major digital service incidents, operational issues, and service management concerns.
- Establish and maintain Change Management, Event Management, Incident Management, and supporting service management processes.
- Develop, review, standardize, and approve operating procedures and Digital Operations Center SOPs.
- Monitor service performance through daily dashboards, SLAs, KPIs, incident trends, application performance indicators, and operational reports.
- Review significant events and recommend monitoring baseline changes that improve detection quality and reduce recurring incidents.
- Coordinate remediation when service performance deviates from agreed SLAs and ensure corrective actions are completed.
- Lead service governance discussions with ADNOC stakeholders and Group Companies covering operational status, service gaps, improvement priorities, and new opportunities.
- Communicate identified outages promptly to relevant stakeholders and coordinate appropriate technical support teams through resolution.
- Manage team capability development through coaching, mentoring, cross-functional training, backup planning, performance feedback, and knowledge transfer.
- Build expertise across network, compute, enterprise monitoring tools, service management, and related operational domains.
- Drive automation initiatives that improve Digital Operations Center efficiency, response quality, monitoring coverage, and service delivery.
- Lead daily operational meetings to coordinate workloads, priorities, escalations, and outstanding service issues.
- Contribute to Group digital strategy and lead implementation of Digital Operations Center roadmaps aligned with evolving business requirements.
- Translate strategic digital objectives into practical monitoring solutions, operational capabilities, and sustainable services.
- Assess emerging technologies and architectures including cloud platforms, advanced security analytics, hyper-converged infrastructure, artificial intelligence, and next-generation digital operations technologies.
- Identify digital enablement use cases and develop business cases for new technology initiatives in collaboration with relevant stakeholders.
- Promote adoption of innovative infrastructure technologies that improve operational efficiency, resilience, scalability, and cost effectiveness.
- Act as a trusted digital advisor to business management and help translate business requirements into suitable technology capabilities and services.
- Coordinate high-level feasibility assessments during pre-project stages to determine the viability and value of proposed digital solutions.
- Support development and maintenance of digital service catalogues covering available products, capabilities, and customer services.
- Lead analysis of business technology needs and propose appropriate digital products and services that support operational objectives.
- Coordinate prioritization and tracking of the digital project portfolio in collaboration with business and project management stakeholders.
- Drive digital modernization with emphasis on technology simplification, cost optimization, integrated services, information security, and process standardization.
- Collaborate across Digital departments to strengthen business resilience, digital service continuity, disaster recovery, and integration with corporate business continuity plans.
- Ensure digital services are operated with appropriate levels of confidentiality, integrity, availability, security, and operational resilience.
- Support preparation and regular testing of technical disaster recovery and service continuity procedures.
- Manage relationships with technology suppliers, service providers, systems integrators, consultants, and telecommunications providers.
- Participate in vendor evaluation, technology benchmarking, RFP and RFQ development, contractual reviews, and SLA negotiations.
- Monitor supplier performance and ensure externally delivered digital services meet required quality, cost, and support expectations.
- Oversee capacity planning and resource scheduling across internal teams and external service providers.
- Evaluate technology investments, proof-of-concept initiatives, alternative solutions, and cost-versus-benefit scenarios.
- Act as a technical authority when reviewing and endorsing digital operational service solutions involving networks, infrastructure, and applications.
- Promote knowledge management, operational excellence, process effectiveness, and continuous service improvement.
- Manage section resources, operational plans, expenditure, performance objectives, and budget inputs in a cost-conscious manner.
- Develop employee competencies, succession capability, talent pipelines, and Personal Development Plans, with appropriate support for Emiratization objectives.
- Maintain compliance with applicable company policies, international standards, HSE requirements, sustainability guidelines, and information security requirements.
- Provide management with accurate MIS, operational performance, service quality, and progress reporting.
The position requires a Bachelor 's degree in Information Technology, Computer Science, or a related technical discipline, supported by at least 15 years of relevant experience. Candidates should have substantial experience leading support or operations teams, including responsibility for teams of five or more members.
Strong practical knowledge of enterprise digital service monitoring is essential. The successful candidate should understand infrastructure, application, network, and service-level monitoring and have hands‑on familiarity with market‑leading enterprise monitoring systems. Deep knowledge of Service Management and Operations is expected, particularly Event Management, Incident Management, and Problem Management.
Familiarity with Configuration and Asset Management, Capacity and Availability Management, Change Management, and Service Level Management is also important. The role suits a technology leader who can move comfortably between major incident escalation, operational governance, technical strategy, workforce leadership, vendor engagement, emerging technology assessment, and senior stakeholder discussions.
- Digital Operations Center management
- 24x7 enterprise service monitoring
- IT service management
- ITIL practices
- Incident Management
- Event Management
- Problem Management
- Change Management
- Service Level Management
- Configuration and Asset Management
- Capacity and Availability Management
- Enterprise monitoring systems
- Application performance monitoring
- Network monitoring
- Infrastructure monitoring
- Root‑cause analysis
- Major incident escalation
- SLA and KPI management
- Digital service governance
- Service continuity
- Disaster recovery
- Operational resilience
- Cloud technologies
- Enterprise infrastructure
- Advanced security analytics
- Hyper‑converged infrastructure
- Artificial intelligence
- Digital operations automation
- Technology modernization
- Service catalogue management
- Digital strategy
- Technology investment assessment
- Vendor and supplier management
- RFP and RFQ development
- Resource and capacity planning
- Technical leadership
- Team coaching and development
- Knowledge transfer
This position offers the opportunity to lead a mission‑critical digital operations capability supporting a complex and highly integrated energy organization. The breadth of responsibility provides exposure to enterprise infrastructure, applications, networks, cybersecurity, cloud technologies, artificial intelligence, service management, automation, and operational resilience. For an experienced digital operations leader, the role combines technology strategy with direct operational influence, providing the scope to modernize monitoring practices, strengthen service continuity, develop technical talent, and shape how enterprise digital services are governed and delivered across ADNOC Group.
ADNOC Group is a major integrated energy organization headquartered in Abu Dhabi, United Arab Emirates. Its extensive operations are supported by enterprise‑scale digital technologies and modernization initiatives designed to strengthen operational performance, resilience, security, efficiency, and long‑term business capability.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
