Senior Specialist - Digital Change Management

ADNOC Abu Dhabi UAE; Abu Dhabi Emirate; On-site; AED 268,000 - 402,000; Full time

Job summary

ADNOC Group in Abu Dhabi invites an experienced Senior Specialist - Digital Change Management to lead change initiatives across enterprise digital programs. You will align business requirements with technology delivery and coordinate with cybersecurity, vendors, and program teams to ensure adoption.

You will develop change strategies, manage stakeholder communications, train users, and monitor adoption to maximize value of digital investments.

Qualifications

• Bachelor's Degree in Business Management, Computer Science, Information Technology, or an equivalent discipline.
• Minimum 10 years of relevant information technology experience.
• At least 5 years in positions carrying progressively greater technical and managerial responsibility.
• Strong background in IT solutions, application development, project delivery, or digital transformation.
• Experience working as an interface between technology teams and business stakeholders.
• Practical understanding of digital change management, stakeholder engagement, user adoption, and organizational readiness.

Responsibilities

• Act as the primary Digital point of contact for assigned business functions, managers, and key stakeholders.
• Build trusted advisory relationships with business leaders and communicate available digital services, technology capabilities, and transformation opportunities.
• Capture, understand, prioritize, and document digital requirements submitted by business functions.
• Coordinate between business teams and Group Digital and Cybersecurity functions to ensure technology requirements are properly interpreted and addressed.
• Lead engagement activities that maintain constructive relationships between Digital teams and internal customers.
• Develop recommendations for coordinated application and technology initiatives involving multiple business units.
• Evaluate proposed digital initiatives against corporate strategy, business priorities, and expected measurable outcomes.
• Support high-level feasibility assessments during early project stages to determine whether proposed solutions or services should progress.
• Assess business needs, technology options, implementation considerations, expected value, and adoption requirements during pre-project analysis.
• Promote available digital services and solutions through structured awareness initiatives and internal communication campaigns.
• Develop communication programs that strengthen customer understanding of digital services, project progress, changes, and business benefits.
• Define digital change management strategies for implementation across Group Companies.
• Standardize communication approaches for major Digital and Cybersecurity programs and projects.
• Develop structured stakeholder engagement, communication, training, readiness, and adoption activities for technology deployments.
• Assess customer satisfaction through surveys, focus groups, benchmarking exercises, usage analysis, and stakeholder feedback.
• Analyse application utilization and adoption trends to identify areas where additional communication, training, or service improvements are required.
• Identify service improvement opportunities and work with business stakeholders and Digital teams to resolve service-related concerns.
• Advise business functions on the benefits, limitations, risks, and potential business impact of existing and emerging technologies.
• Support technology-enabled business improvement initiatives designed to strengthen efficiency, performance, and competitive capability.
• Coordinate with Digital and Cybersecurity teams in developing multi-year technology and business capability roadmaps.
• Contribute technology perspectives to business strategic planning and help align digital roadmaps with function objectives.
• Facilitate implementation of business changes enabled through applications, platforms, digital services, and technology programs.
• Track communication requirements associated with Digital and Cybersecurity project portfolios.
• Lead discussions with business management to help stakeholders define technology requirements that can improve business performance.
• Act as a subject matter expert for future digital change management implementations.
• Apply recognized change management practices to technology projects and enterprise transformation programs.
• Coordinate user readiness activities before deployment of digital solutions.
• Deliver or arrange relevant user training, guidance, and implementation support.
• Provide post-deployment support to help users adapt to new systems, processes, applications, and digital working practices.
• Support resolution of adoption challenges that arise after technology implementation.
• Promote compliance with corporate information security standards, cybersecurity requirements, policies, and related governance controls.
• Help protect digital assets and corporate information by incorporating security expectations into stakeholder engagement and change activities.
• Plan, supervise, and coordinate assigned digital change management activities to achieve agreed functional objectives.
• Develop assigned personnel through coaching, knowledge sharing, and structured skills development.
• Implement approved departmental policies, systems, standards, processes, and procedures.
• Contribute to preparation of departmental budgets, work plans, and resource requirements.
• Support performance management objectives and monitor delivery against established targets.
• Identify opportunities to introduce new tools, techniques, and methods that improve digital change delivery.
• Benchmark internal processes against industry practices and recommend improvements that enhance efficiency.
• Comply with applicable HSE, sustainability, information security, and corporate governance requirements.
• Provide input to MIS reports, progress updates, stakeholder summaries, and management reporting.

Skills

Digital change management

Digital transformation

IT project management

Business relationship management

Stakeholder management

Technology adoption

User adoption

Change strategy

Organizational change

Requirements prioritization

Education

Bachelor's Degree in Business Management, Computer Science, Information Technology, or equivalent

Job description

Job Snapshot

Role: Senior Specialist - Digital Change Management

Location: Abu Dhabi Emirate, United Arab Emirates

Industry: I T and Services

Function: IT Project Management

Experience: Minimum 10 years

Job Type: Full-time

Job Details

Country: United Arab Emirates

City: Abu Dhabi Emirate

Industry: I T and Services

Function: IT Project Management

Salary: 24000-36000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Nationality: Any

Job Type: Full-time

Role Context

The Senior Specialist - Digital Change Management connects business requirements with enterprise digital delivery. The position works with managers, end users, program teams, architects, application specialists, cybersecurity teams, vendors, and service providers to understand demand, prioritize initiatives, manage expectations, and support successful implementation of new technology. The role also leads communication and adoption activities associated with digital change. By defining structured change strategies, identifying resistance or service conflicts, coordinating training, and improving customer engagement, the specialist helps ensure that digital investments are understood, adopted, and aligned with wider business objectives.

Key Responsibilities

• Act as the primary Digital point of contact for assigned business functions, managers, and key stakeholders.
• Build trusted advisory relationships with business leaders and communicate available digital services, technology capabilities, and transformation opportunities.
• Capture, understand, prioritize, and document digital requirements submitted by business functions.
• Coordinate between business teams and Group Digital and Cybersecurity functions to ensure technology requirements are properly interpreted and addressed.
• Lead engagement activities that maintain constructive relationships between Digital teams and internal customers.
• Develop recommendations for coordinated application and technology initiatives involving multiple business units.
• Evaluate proposed digital initiatives against corporate strategy, business priorities, and expected measurable outcomes.
• Support high-level feasibility assessments during early project stages to determine whether proposed solutions or services should progress.
• Assess business needs, technology options, implementation considerations, expected value, and adoption requirements during pre-project analysis.
• Promote available digital services and solutions through structured awareness initiatives and internal communication campaigns.
• Develop communication programs that strengthen customer understanding of digital services, project progress, changes, and business benefits.
• Define digital change management strategies for implementation across Group Companies.
• Standardize communication approaches for major Digital and Cybersecurity programs and projects.
• Develop structured stakeholder engagement, communication, training, readiness, and adoption activities for technology deployments.
• Assess customer satisfaction through surveys, focus groups, benchmarking exercises, usage analysis, and stakeholder feedback.
• Analyse application utilization and adoption trends to identify areas where additional communication, training, or service improvements are required.
• Identify service improvement opportunities and work with business stakeholders and Digital teams to resolve service-related concerns.
• Advise business functions on the benefits, limitations, risks, and potential business impact of existing and emerging technologies.
• Support technology-enabled business improvement initiatives designed to strengthen efficiency, performance, and competitive capability.
• Coordinate with Digital and Cybersecurity teams in developing multi-year technology and business capability roadmaps.
• Contribute technology perspectives to business strategic planning and help align digital roadmaps with function objectives.
• Facilitate implementation of business changes enabled through applications, platforms, digital services, and technology programs.
• Track communication requirements associated with Digital and Cybersecurity project portfolios.
• Lead discussions with business management to help stakeholders define technology requirements that can improve business performance.
• Act as a subject matter expert for future digital change management implementations.
• Apply recognized change management practices to technology projects and enterprise transformation programs.
• Coordinate user readiness activities before deployment of digital solutions.
• Deliver or arrange relevant user training, guidance, and implementation support.
• Provide post-deployment support to help users adapt to new systems, processes, applications, and digital working practices.
• Support resolution of adoption challenges that arise after technology implementation.
• Promote compliance with corporate information security standards, cybersecurity requirements, policies, and related governance controls.
• Help protect digital assets and corporate information by incorporating security expectations into stakeholder engagement and change activities.
• Plan, supervise, and coordinate assigned digital change management activities to achieve agreed functional objectives.
• Develop assigned personnel through coaching, knowledge sharing, and structured skills development.
• Implement approved departmental policies, systems, standards, processes, and procedures.
• Contribute to preparation of departmental budgets, work plans, and resource requirements.
• Support performance management objectives and monitor delivery against established targets.
• Identify opportunities to introduce new tools, techniques, and methods that improve digital change delivery.
• Benchmark internal processes against industry practices and recommend improvements that enhance efficiency.
• Comply with applicable HSE, sustainability, information security, and corporate governance requirements.
• Provide input to MIS reports, progress updates, stakeholder summaries, and management reporting.

Ideal Profile

• Bachelor 's Degree in Business Management, Computer Science, Information Technology, or an equivalent discipline.
• Minimum 10 years of relevant information technology experience.
• At least 5 years in positions carrying progressively greater technical and managerial responsibility.
• Strong background in IT solutions, application development, project delivery, or digital transformation.
• Experience working as an interface between technology teams and business stakeholders.
• Practical understanding of digital change management, stakeholder engagement, user adoption, and organizational readiness.
• Experience gathering and prioritizing business technology requirements.
• Ability to translate business needs into structured digital initiatives, roadmaps, and implementation requirements.
• Strong experience coordinating technology projects involving business teams, application specialists, program managers, architects, vendors, and service providers.
• Familiarity with feasibility assessments, technology roadmaps, project portfolios, and enterprise application environments.
• Experience planning communication and awareness programs for digital transformation initiatives.
• Strong customer relationship management skills with the ability to resolve conflicting expectations and service issues.
• Good understanding of information security, cybersecurity governance, and technology risk.
• Ability to develop executive-level presentations, recommendations, roadmaps, reports, and decision-support material.

Skills Set

• Digital change management
• Digital transformation
• IT project management
• Business relationship management
• Stakeholder management
• Technology adoption
• User adoption
• Change strategy
• Organizational change
• Business requirements
• Requirements prioritization
• Digital demand management
• Application development
• IT solutions
• Technology roadmaps
• Business capability roadmaps
• Digital portfolio management
• Project feasibility assessment
• Stakeholder communications
• Communication planning
• User readiness
• User training
• Post-deployment support
• Customer satisfaction
• Service improvement
• Focus groups
• Customer surveys
• Application usage analysis
• Business technology alignment
• IT service delivery
• Project coordination
• Program coordination
• Cybersecurity coordination
• Information security
• Vendor management
• Consultant coordination
• Digital governance
• Technology risk assessment
• MIS reporting
• Continuous improvement

Why Join Us

This role provides experienced digital professionals with the opportunity to influence enterprise transformation across a large and complex organization in Abu Dhabi. The position operates at the intersection of business strategy, technology delivery, stakeholder engagement, cybersecurity, and organizational change, offering broad exposure to major digital programs and executive-level priorities. The role is particularly suitable for professionals seeking to advance beyond traditional IT delivery into strategic digital transformation, business relationship management, technology adoption, and enterprise change leadership while contributing directly to measurable business improvement.

About the Company

ADNOC Group is a major integrated energy organization headquartered in Abu Dhabi with extensive operations across upstream, downstream, processing, trading, distribution, and related energy activities. Its Digital and Cybersecurity functions support enterprise transformation by introducing secure technology platforms, digital services, analytics capabilities, and business solutions that improve efficiency, connectivity, decision-making, and operational performance.