Senior Solutions Architect: CRM, AI & Loyalty Platforms

The Emirates Group; Dubai; On-site; AED 450,000 - 700,000; Full time

Benefits offered by this job

Travel benefits

Leave & healthcare package

Transport benefits

Life insurance

Job summary

Emirates Group IT in Dubai seeks a Principal Solutions Architect to shape the architecture of CRM, loyalty, marketing, and AI-powered customer solutions across the enterprise. You will lead the definition of standards and governance, driving strategic architecture decisions and ensuring scalable cloud and on-prem deployments in a global airline IT environment.

The role combines senior leadership with hands-on guidance to development teams, product stakeholders, and enterprise architects,

Qualifications

• Degree in CS/Engineering with 8+ years leading architecture of CRM and customer solutions.
• Strong knowledge of Java, cloud, React, and AI/ML concepts.
• Experience with AWS/Azure and CI/CD practices.

Responsibilities

• Lead definition and governance of IT standards and practices across projects.
• Drive architecture decisions balancing costs, delivery timelines, and performance.
• Provide architecture reviews and guidance to project teams on standards and patterns.
• Coordinate with peers to deliver large-scale enterprise initiatives.

Skills

CRM & loyalty systems

Cloud architecture

Java & frontend tech

AI & ML concepts

Education

Bachelor's degree in Computer Science or Engineering

Tools

AWS

Azure

CI/CD tools

Job description

Emirates Group IT in Dubai seeks a Principal Solutions Architect to shape the architecture of CRM, loyalty, marketing, and AI-powered customer solutions across the enterprise. You will lead the definition of standards and governance, driving strategic architecture decisions and ensuring scalable cloud and on-prem deployments in a global airline IT environment.

The role combines senior leadership with hands-on guidance to development teams, product stakeholders, and enterprise architects,