Senior Enterprise Architect – CX & Transformation Leader

Majid Al Futtaim; Dubai; On-site; AED 300,000 - 540,000; Full time

Benefits offered by this job

Global exposure

Leadership development

Collaborative culture

Job summary

Majid Al Futtaim seeks a Senior Enterprise Architect to lead the Enterprise Architecture Practice and drive customer experience initiatives across platforms such as CRM, loyalty, DAM, CMS, and eCommerce in the UAE. You will align business strategy with technology, establish governance, and shape roadmaps for transformation programs.

The role requires deep domain expertise, strong leadership, and excellent stakeholder management to guide major initiatives and platform selections across the

Qualifications

• Deep expertise in customer experience, business systems, data/integration, application and information architecture.
• Strong capabilities in business process analysis, SDLC, ITSM, Agile/Lean, infrastructure, and EA/ITIL frameworks.
• Exceptional interpersonal, facilitation, negotiation, presentation and stakeholder management skills.

Responsibilities

• Lead EA Practice – governance, standards, roadmaps, reporting and communications.
• Define Customer Experience Architecture across channels, CRM, loyalty, DAM, CMS, eCommerce.
• Drive technology strategy, evaluate platforms, costs, risks, and contracts for fit-for-purpose solutions.
• Translate business drivers into scalable enterprise and solution architectures.
• Lead application portfolio rationalization and consolidation efforts.
• Oversee architecture governance and transformation across SDLC.
• Guide major transformation programs and digital innovation initiatives.

Skills

Customer experience

Enterprise architecture

Leadership

Stakeholder management

Strategic thinking

Education

Bachelor's/Master's in relevant field

Tools

TOGAF

Job description

Majid Al Futtaim seeks a Senior Enterprise Architect to lead the Enterprise Architecture Practice and drive customer experience initiatives across platforms such as CRM, loyalty, DAM, CMS, and eCommerce in the UAE. You will align business strategy with technology, establish governance, and shape roadmaps for transformation programs.

The role requires deep domain expertise, strong leadership, and excellent stakeholder management to guide major initiatives and platform selections across the