Lead Solutions Architect – CRM, Loyalty & AI

Tanqeeb; Abu Dhabi; On-site; AED 350,000 - 700,000; Full time

Benefits offered by this job

Discounted flights

Hotel stays

Healthcare package

Transport benefits

Life insurance

Job summary

Emirates is seeking a Principal Solutions Architect for Customer Applications to shape the architecture of CRM, loyalty, marketing, and AI-powered customer solutions. You will lead enterprise-wide architecture governance and drive cloud-native designs across large-scale programs.

Your role includes defining standards, guiding agile delivery, and mentoring senior architects. Join Emirates in Dubai to influence technology decisions across the customer journey.

Qualifications

• Degree (12+3 or equivalent) in Computer Science, Engineering or equivalent IT related discipline and 8+ years of relevant experience leading CRM, loyalty, marketing, and AI-powered customer solutions.
• Technical leadership in leading a group of technical architects and senior developers.
• Understand technologies such as Java, Cloud, React, open-source frameworks, AI/ML, container management, mobile & frontend tech.
• Knowledge of ArchiMate, C4 and UML modelling techniques and agile methodologies.
• Experience with microservices, event-driven, cloud-native architectures and well-architected frameworks.
• Hands-on AWS and MS Azure architecture and engineering experience.
• Strong CI/CD expertise and architecture.
• Certifications: AWS/Azure Solutions Architect preferred.

Responsibilities

• Lead the governance of new IT standards, guidelines and practices across the IT estate.
• Scout market trends, demonstrate value with PoCs, and align with IT strategy.
• Lead architecture for new initiatives, vendor solutions, and platform enhancements.
• Provide expert reviews on standards and propose new or amended patterns.
• Coordinate with peer architects and engineering teams to drive architecture decisions.
• Coach and guide Solutions Architects and senior engineers in a wider team.
• Own architecture roadmap and ensure scalable, maintainable solutions.

Skills

Java

Cloud

React

AI/ML

CI/CD

AWS

Azure

Observability

Container management

Education

Degree in Computer Science or Engineering

Tools

AWS

Azure

ArchiMate

C4

UML

Job description

Emirates is seeking a Principal Solutions Architect for Customer Applications to shape the architecture of CRM, loyalty, marketing, and AI-powered customer solutions. You will lead enterprise-wide architecture governance and drive cloud-native designs across large-scale programs.

Your role includes defining standards, guiding agile delivery, and mentoring senior architects. Join Emirates in Dubai to influence technology decisions across the customer journey.