Lead Solutions Architect – Customer Apps & AI

The Emirates Group; Dubai; On-site; AED 600,000 - 900,000; Full time

Job summary

Emirates is seeking a Principal Solutions Architect – Customer Applications to lead the architecture of CRM, loyalty, marketing, and AI-powered solutions. You will drive governance, set standards, and align architectures with business and IT strategy across large programs.

The role requires extensive cloud and enterprise architecture experience, strong leadership, and hands-on AWS/Azure proficiency to guide multi-team delivery in a dynamic, aviation tech environment.

Qualifications

• Degree (12+3 or equivalent) in Computer Science, Engineering or equivalent IT related discipline.
• 8+ years of relevant experience leading architecture of CRM, loyalty, marketing, and AI-powered customer solutions.
• Hands-on experience in AWS and MS Azure architecture and engineering.
• Certifications: AWS/Azure Solutions Architect preferred.

Responsibilities

• Lead the definition and governance of new IT standards, guidelines and practices for architecture.
• Drive architecture decisions, assess impact on costs, delivery, and technical debt.
• Provide architecture reviews and guidance to projects and teams across the portfolio.
• Manage and coach the Solutions Architect and Senior Engineering resources; coordinate with broader teams.

Skills

Technical leadership

Enterprise architecture

Cloud architecture

CI/CD

Microservices

AWS

Azure

Java

React

Open-source

Education

Bachelor's degree in Computer Science or Engineering

Tools

AWS

Azure

Kubernetes

ArchiMate

UML

CI/CD

Job description

Emirates is seeking a Principal Solutions Architect – Customer Applications to lead the architecture of CRM, loyalty, marketing, and AI-powered solutions. You will drive governance, set standards, and align architectures with business and IT strategy across large programs.

The role requires extensive cloud and enterprise architecture experience, strong leadership, and hands-on AWS/Azure proficiency to guide multi-team delivery in a dynamic, aviation tech environment.