Senior Solutions Architect - AI, ITSM/ITOM for Enterprise

First Point Group; Abu Dhabi; On-site; AED 350,000 - 650,000; Full time

Job summary

First Point Group in the United Arab Emirates is seeking a Senior Solution Architect to lead enterprise ITSM, ITOM, AI solutions across cloud, on‑premise, and hybrid environments. You will drive the full solution lifecycle from presales to handover and act as the trusted technical advisor for government and enterprise customers.

Responsibilities include designing scalable architectures, building integrations and APIs, and engaging with C-level stakeholders to deliver high‑impact projects with

Qualifications

• 8+ years of Solution Architecture experience.
• Deep hands-on knowledge of enterprise ITSM, ITOM, Monitoring, Observability, or AIOps platforms.

Responsibilities

• Drive the full solution lifecycle, covering presales, architecture design, solution delivery, and customer handover.
• Act as the trusted technical advisor for enterprise and government customers.
• Architect Enterprise ITSM, ITOM & AI Solutions across IT Service Management, IT Operations Management, AIOps, Observability and AI Platforms.
• Design scalable and secure solutions across cloud, on-premise, hybrid, and sovereign environments.
• Engage with senior stakeholders and contribute to POCs, bids and technical proposals.
• Ensure successful delivery of complex enterprise IT programs.

Skills

ITSM

ITOM

Observability

AIOps

AI & Automation

Cloud platforms

APIs & Integrations

SOA

Hybrid cloud

Stakeholder engagement

Job description

First Point Group in the United Arab Emirates is seeking a Senior Solution Architect to lead enterprise ITSM, ITOM, AI solutions across cloud, on‑premise, and hybrid environments. You will drive the full solution lifecycle from presales to handover and act as the trusted technical advisor for government and enterprise customers.

Responsibilities include designing scalable architectures, building integrations and APIs, and engaging with C-level stakeholders to deliver high‑impact projects with