Solutions Architect

First Point Group; Abu Dhabi; Presencial; AED 350.000 - 650.000; Jornada completa

Descripción de la vacante

First Point Group in the United Arab Emirates is seeking a Senior Solution Architect to lead enterprise ITSM, ITOM, AI solutions across cloud, on‑premise, and hybrid environments. You will drive the full solution lifecycle from presales to handover and act as the trusted technical advisor for government and enterprise customers.

Responsibilities include designing scalable architectures, building integrations and APIs, and engaging with C-level stakeholders to deliver high‑impact projects with

Formación

• 8+ years of Solution Architecture experience.
• Deep hands-on knowledge of enterprise ITSM, ITOM, Monitoring, Observability, or AIOps platforms.

Responsabilidades

• Drive the full solution lifecycle, covering presales, architecture design, solution delivery, and customer handover.
• Act as the trusted technical advisor for enterprise and government customers.
• Architect Enterprise ITSM, ITOM & AI Solutions across IT Service Management, IT Operations Management, AIOps, Observability and AI Platforms.
• Design scalable and secure solutions across cloud, on-premise, hybrid, and sovereign environments.
• Engage with senior stakeholders and contribute to POCs, bids and technical proposals.
• Ensure successful delivery of complex enterprise IT programs.

Conocimientos

ITSM

ITOM

Observability

AIOps

AI & Automation

Cloud platforms

APIs & Integrations

SOA

Hybrid cloud

Stakeholder engagement

Descripción del empleo

• A leading enterprise technology company driving digital transformation across the Middle East.
• The organization specializes in IT Operations, Service Management, AIOps, and AI-powered Enterprise Solutions, supporting large-scale government and enterprise customers with mission-critical digital infrastructure.

Key Responsibilities

• Drive the full solution lifecycle, covering presales, architecture design, solution delivery, and customer handover.
• Act as the trusted technical advisor for enterprise and government customers.

Architect Enterprise ITSM, ITOM & AI Solutions

• Design scalable and secure solutions across IT Service Management (ITSM), IT Operations Management (ITOM), AIOps, Observability, and AI Platforms.
• Build architectures for cloud, on-premise, hybrid, and sovereign environments.

Engage Senior Stakeholders

Own POCs, Bids & Technical Proposals

Ensure Successful Delivery

Key Requirements

• 8+ years of Solution Architecture experience.
• Deep hands-on knowledge of enterprise ITSM, ITOM, Monitoring, Observability, or AIOps platforms.

AI & Modern Technology Exposure

• Experience integrating AI, Automation, Generative AI, LLMs, or AIOps capabilities into enterprise environments.
• Familiarity with modern cloud platforms and enterprise infrastructure.

Enterprise Architecture & Integration

• APIs & Integrations
• Service-Oriented Architecture (SOA)
• Hybrid Cloud Environments
• High Availability & Scalability
• Strong consulting and presentation skills.
• Comfortable engaging with both technical teams and C-level executives.

Industry Experience

• Experience working with large enterprise, government, telecom, financial services, or regulated-sector customers is highly preferred.