Senior Shops Operations Lead — Remote & Unlimited PTO

Careem; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Remote work from anywhere up to 30–40%

Health benefits

Unlimited vacation

Job summary

Careem is seeking a Senior Shops Operations Lead to own the performance of our Shops marketplace across the UAE and Jordan. The role focuses on merchant partners, their in‑store picking teams, and KPIs that shape a delightful customer experience.

You will operate at the intersection of merchant operations, strategic planning, and hands‑on picking excellence, reporting to the General Manager, Shops. You will drive end‑to‑end performance, develop strategic roadmaps, and lead a team of Operations

Qualifications

• 4–7 years in operations, quick‑commerce, last‑mile logistics, or retail/e‑commerce marketplace roles, with at least 2 years managing teams and external partners directly.
• Experience managing frontline or in‑store operations (picking, warehousing, fulfillment).
• Strong data fluency with the judgment to know when a number needs a conversation, not just a chart.

Responsibilities

• Own end‑to‑end merchant performance scorecard for UAE & JOR including metrics like order acceptance, prep time, accuracy, and cancellation rate.
• Translate performance gaps into a strategic roadmap and drive initiatives from pilot to rollout.
• Manage picking operations across partner stores, including productivity, time, and accuracy with training standards and processes.
• Build and defend Last‑Mile unit economics with the operations team to balance delivery costs, speed, and earnings.
• Lead quarterly and monthly business reviews with top merchant accounts using cohort data.

Skills

Operations leadership

Data analytics

Stakeholder management

Bilingual Arabic/English

Tools

Excel

SQL

BI tools

Job description

Careem is seeking a Senior Shops Operations Lead to own the performance of our Shops marketplace across the UAE and Jordan. The role focuses on merchant partners, their in‑store picking teams, and KPIs that shape a delightful customer experience.

You will operate at the intersection of merchant operations, strategic planning, and hands‑on picking excellence, reporting to the General Manager, Shops. You will drive end‑to‑end performance, develop strategic roadmaps, and lead a team of Operations