Remote-Ready Global Technical Support Leader

Sowelo Consulting K.; Dubai; Remote; AED 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work arrangements

Vast opportunities for professional advancement

Innovative work culture

Job summary

Sowelo Consulting K. is looking for a technical leader in Dubai to manage global support operations efficiently. You will oversee daily operations, ensuring that SLAs and KPIs are met, while leveraging analytics to enhance performance.

Your strong leadership skills and hands-on experience with tools like Zendesk will be crucial in refining processes and collaborating with product teams. The role offers a vibrant work culture and opportunities for professional advancement.

Qualifications

• Demonstrated leadership in managing global technical support or operations teams.
• Deep knowledge of support methodologies and industry best practices.
• Hands-on experience with CRM and help-desk tools like Zendesk.

Responsibilities

• Oversee daily operations ensuring SLAs and KPIs are met.
• Utilize data and analytics for performance optimization.
• Collaborate with Product Engineering to refine product experiences.

Skills

Leadership in technical support

Knowledge of support methodologies

Fluency in multiple languages

Tools

Zendesk

Jira

Workforce Management

Job description

Sowelo Consulting K. is looking for a technical leader in Dubai to manage global support operations efficiently. You will oversee daily operations, ensuring that SLAs and KPIs are met, while leveraging analytics to enhance performance.

Your strong leadership skills and hands-on experience with tools like Zendesk will be crucial in refining processes and collaborating with product teams. The role offers a vibrant work culture and opportunities for professional advancement.