Senior Service Delivery Manager – Mission-Critical IT (MEA)

Frequentis

Dubai

On-site

AED 260,000 - 420,000

Full time

5 hours ago

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Benefits offered by this job

International projects

Competitive remuneration package

Career opportunities

Job summary

Frequentis seeks a Customer Service Manager for the Middle East to be the main contact for a portfolio of customers during the operational lifecycle of mission-critical systems. You will coordinate with engineering, partners, and sales teams to ensure delivery of support and maintenance services, manage escalations, and identify opportunities to improve services and system enhancements.

You will work with an international team to build long-term partnerships, oversee resources and budgets, and

Qualifications

Experience in service delivery management within mission-critical environments.
Strong customer relationship management and stakeholder engagement.
Experience managing service agreements, escalations, and continuous service improvement.
Solid IT/telecommunications background with ITIL understanding.

Responsibilities

Act as primary contact for operational service matters and lifecycle planning.
Coordinate incidents, escalations, and change requests with engineers and partners.
Lead service reviews and identify opportunities for improvements and new proposals.
Develop service solutions and technical/contract documentation for presales and sales teams.
Build long-term partnerships with customers across the region.