Customer Service Manager - Middle East (all genders)

Frequentis AG; Dubai; On-site; AED 120,000 - 140,000; Full time

Benefits offered by this job

Career opportunities with an innovative market leader

Team-oriented corporate culture

Attractive benefits and remuneration package

Job summary

FREQUENTIS Deutschland GmbH is looking for a Service Delivery Manager in Dubai. You will manage service contracts and projects in Air Traffic Management while ensuring efficient incident handling in safety-critical infrastructure.

The ideal candidate should be experienced in international service/IT/telecom projects, possess strong commercial and technical know-how, and communicate effectively in English. We offer a dynamic corporate culture and opportunities for career growth in a market-leading company.

Qualifications

• Experience as Service Delivery Manager or Project Manager in international service/IT/telecom projects.
• Strong commercial and technical know-how in the service sector.
• Working experience with safety critical IT infrastructure is much appreciated.

Responsibilities

• Manage service contracts and change request projects with customers.
• Ensure rapid incident and problem handling in IT/telecom infrastructure.
• Identify optimization potential and new business opportunities.

Skills

Service Delivery Management

Project Management

ITIL Knowledge

Commercial Skills

Technical Know-how

Excellent English Skills

Arab Language Skills

Education

Technical education in computer engineering, telecommunications, IT

Job description

Overview

Dubai Frequentis Middle East Ltd. From now on Full time

Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 45,000 workstations already trust our know-how and proven experience.

A young, dynamic and successful team awaits you in Dubai with a great corporate culture.

Key Tasks

• Managing service contracts and change request projects with customers in Air Traffic Management - Civil Aviation in the Middle East region
• Ensuring rapid incident and problem handling in a safety critical customer based IT/telecom infrastructure in cooperation with our system engineers and other stakeholders
• Identifying optimization potential and new business opportunities in terms of life cycle management with existing customers (change requests) in close cooperation with the local sales team
• Proactive relationship management with customers, partners, and subcontractors
• Supervising necessary resources, budgets and profitability as well as reporting internally and externally
• Supporting presales and sales by elaborating the technical solution, documentation and preparation of new services offers
• Calculating, estimating and negotiating variation and change orders related to ongoing services contract

Key Qualifications

• Experience as Service Delivery Manager or Project Manager of international service/IT/telecom projects
• Strong commercial and technical know-how in the service sector, combined with solid IT knowledge and experience with service management processes (ideally ITIL)
• Completed technical education in computer engineering, telecommunications, IT or equivalent
• Working experience with safety critical IT infrastructure is much appreciated
• Entrepreneurial way of thinking as well as proven customer experience is needed
• Excellent English language skills (written and spoken), Arab is an advantage
• Willingness to travel in the UAE region and worldwide (10-30%)

Our Values

Around 2,600 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.

What we offer

What we offer: A high degree of responsibility and the chance to actively participate in shaping the company’s success

Benefits

• A team-oriented and respectful corporate culture enabling you to make the most of your skills and unfold your personality in a dynamic growth environment
• Collaboration in international projects and multi-cultural teams
• Career opportunities with an innovative market leader
• Attractive benefits and a market orientated remuneration package

Salary & Application

Your individual salary is based on your professional experience and qualifications and is part of our attractive total package.

Apply now

If flexibility, appreciation & passion within your workplace are important to you, then Frequentis is the right place for you. You are not just a number for us, but a person who counts for us. Each and every one of us can “Make the world a safer place”.

Become part of Frequentis and apply now - our CV parsing will make your application easier and faster!

At Frequentis we don’t just create innovations, we create a kind of wonder to make the world a safer place.

READ MORE ABOUT FREQUENTIS CAREER AWARDS