Senior Service Delivery & Customer Success Manager

FREQUENTIS Deutschland GmbH; Dubai; On-site; AED 120,000 - 190,000; Full time

Benefits offered by this job

High responsibility

International projects

Career opportunities

Market remuneration

Job summary

Frequentis Middle East Ltd. in Dubai seeks a Customer Service Manager for the Middle East market to be the primary contact for a portfolio of customers during their systems lifecycle.

You will collaborate with customers, engineering, partners and sales to ensure successful delivery of support, maintenance, and service improvements in mission-critical environments. Travel across the region is expected.

Qualifications

• Experience leading service delivery in complex IT/telecom/aviation environments.
• CRM and contract management experience with key customers.
• Strong stakeholder management and communications with cross-functional teams.

Responsibilities

• Manage service contracts, support, and change requests for mission-critical systems in the Middle East.
• Serve as primary contact for operational service matters, reviews, escalations, and lifecycle planning.
• Coordinate major incidents with engineers, partners, and customers; drive service improvements.

Skills

Service Delivery Management

Customer Service Management

Technical Account Management

Project Management

Stakeholder Management

Education

Technical education in computer engineering or IT

Job description

Frequentis Middle East Ltd. in Dubai seeks a Customer Service Manager for the Middle East market to be the primary contact for a portfolio of customers during their systems lifecycle.

You will collaborate with customers, engineering, partners and sales to ensure successful delivery of support, maintenance, and service improvements in mission-critical environments. Travel across the region is expected.