Senior Revenue Audit Lead for Multi-Property Hotels

Criterion Capital Ltd; Abu Dhabi; On-site; AED 360,000 - 600,000; Full time

Job summary

Criterion Capital Ltd. seeks an experienced Revenue Audit Manager to safeguard hotel revenue across a 12-property portfolio within a centralised shared-services model.

You will own daily revenue audits, end-to-end reconciliations, and complete control of paymaster and clearing accounts. You will oversee OTA/agent paymasters, VCC workflows, and merchant settlements, ensuring accurate billing, timely cash collection, and prompt variance resolution.

Qualifications

• Minimum 7 years’ experience in hotel revenue audit, revenue accounting or income audit.
• At least 2 years in a senior revenue auditor, reconciliation lead or supervisory role (multi-property experience).
• Strong paymaster and clearing account management experience including ageing control.
• Experience with VCC workflows and OTA/agent payment handling.

Responsibilities

• Lead daily revenue audit processes across all hotels to confirm completeness and accuracy of room, F&B and ancillary revenues.
• Own paymaster and clearing account reconciliations; clear aged and reconciling items.
• Manage OTA/agent paymasters to ensure all stays are billed and cash is received in full.
• Own the VCC revenue cycle - charging, matching to reservations, settlements and disputes.
• Reconcile PMS, POS, channel managers, payment gateways, merchant statements and bank settlements; investigate variances.
• Monitor commissions, chargebacks, refunds, disputed transactions and no-shows to ensure correct accounting.
• Ensure correct GL mapping, VAT/tax treatment and clean revenue cut-off at month-end.
• Maintain revenue controls, audit trails and documented procedures.
• Produce daily/weekly exception reports and drive closure.
• Partner with Front Office, Reservations and Finance to resolve root causes.

Skills

Analytical

Detail-oriented

Communication

Process discipline

Tools

Opera

Mews

Micros

NetSuite

Job description

Criterion Capital Ltd. seeks an experienced Revenue Audit Manager to safeguard hotel revenue across a 12-property portfolio within a centralised shared-services model.

You will own daily revenue audits, end-to-end reconciliations, and complete control of paymaster and clearing accounts. You will oversee OTA/agent paymasters, VCC workflows, and merchant settlements, ensuring accurate billing, timely cash collection, and prompt variance resolution.