Revenue Audit Manager

Criterion Capital; Abu Dhabi; On-site; AED 360,000 - 600,000; Full time

Job summary

Criterion Capital Ltd. seeks an experienced Revenue Audit Manager to safeguard hotel revenue across a 12-property portfolio within a centralised shared-services model.

You will own daily revenue audits, end-to-end reconciliations, and complete control of paymaster and clearing accounts. You will oversee OTA/agent paymasters, VCC workflows, and merchant settlements, ensuring accurate billing, timely cash collection, and prompt variance resolution.

Qualifications

• Minimum 7 years’ experience in hotel revenue audit, revenue accounting or income audit.
• At least 2 years in a senior revenue auditor, reconciliation lead or supervisory role (multi-property experience).
• Strong paymaster and clearing account management experience including ageing control.
• Experience with VCC workflows and OTA/agent payment handling.

Responsibilities

• Lead daily revenue audit processes across all hotels to confirm completeness and accuracy of room, F&B and ancillary revenues.
• Own paymaster and clearing account reconciliations; clear aged and reconciling items.
• Manage OTA/agent paymasters to ensure all stays are billed and cash is received in full.
• Own the VCC revenue cycle - charging, matching to reservations, settlements and disputes.
• Reconcile PMS, POS, channel managers, payment gateways, merchant statements and bank settlements; investigate variances.
• Monitor commissions, chargebacks, refunds, disputed transactions and no-shows to ensure correct accounting.
• Ensure correct GL mapping, VAT/tax treatment and clean revenue cut-off at month-end.
• Maintain revenue controls, audit trails and documented procedures.
• Produce daily/weekly exception reports and drive closure.
• Partner with Front Office, Reservations and Finance to resolve root causes.

Skills

Analytical

Detail-oriented

Communication

Process discipline

Tools

Opera

Mews

Micros

NetSuite

Job description

With 5 direct reports, the Revenue Audit Manager is responsible for protecting and proving hotel revenue across a portfolio of 12 hotels within a centralised shared-service environment.

Own daily revenue audit, end-to-end reconciliation, and full control of paymaster and clearing accounts to ensure every revenue stream is fully captured, correctly posted, charged and collected.

This role has specific ownership of OTA/agent paymasters, Virtual Credit Card (VCC) workflows, merchant settlements and clearing accounts - ensuring amounts are billed accurately, cash is received on time, variances are investigated immediately and aged items are cleared.

Key Responsibilities

• Lead daily revenue audit processes across all hotels to confirm completeness and accuracy of room, F&B and ancillary revenues.
• Own paymaster and clearing account reconciliations; actively clear aged and reconciling items.
• Manage OTA/agent paymasters (booking channels collecting on behalf of the hotel) to ensure all stays are billed and cash is received in full.
• Own the VCC revenue cycle - charging, matching to reservations/stays, confirming settlements and resolving disputes.
• Reconcile PMS, POS, channel managers, payment gateways, merchant statements and bank settlements; investigate and close variances.
• Monitor commissions, chargebacks, refunds, disputed transactions and no-shows/cancellations to ensure correct accounting and collection.
• Ensure correct GL mapping, VAT/tax treatment and clean revenue cut-off at month-end.
• Maintain strong revenue controls, audit trails and documented procedures.
• Produce daily/weekly exception reports (missing postings, rate variances, unpaid VCCs, unallocated receipts, aged clearing items) and drive closure.
• Partner with Front Office, Reservations and Finance teams to resolve operational root causes.

Experience & Requirements

• Minimum 7 years’ experience in hotel revenue audit, revenue accounting or income audit.
• At least 2 years in a senior revenue auditor, reconciliation lead or supervisory role (multi-property experience required).
• Strong hands-on paymaster and clearing account management experience, including ageing control and correction.
• Strong working knowledge of VCC workflows (charging, settlement, matching and dispute handling).
• Deep understanding of hotel revenue streams (rooms, F&B, packages, ancillary income, no-shows, cancellations, comps).
• Hands-on experience with PMS/POS systems (Opera, Mews, Micros or similar) plus exposure to channel managers/OTAs and payment gateways.
• ERP experience (NetSuite or similar) with ability to reconcile to GL and balance sheet control accounts.
• Experience within a centralised/shared-service finance environment.
• Strong month-end revenue close discipline.

Key Skills & Attributes

• Highly analytical with strong reconciliation discipline.
• Detail-driven with a control-first mindset.
• Comfortable driving closure and escalating where required.
• Confident communicator with operational hotel stakeholders.
• Process-oriented; able to standardise controls and reporting.
• Calm under pressure in a high-volume environment.

Measures of Success

• Daily revenue audit completed accurately and on time.
• Paymaster and clearing accounts fully reconciled with minimal aged items.
• VCCs charged and settled on time with strong eligible-to-collected conversion.
• Reduced revenue leakage and unresolved disputes.
• Clean month-end close with minimal manual adjustments.
• Strong internal and external audit outcomes.

Culture & Performance Expectations

Technical knowledge of hotel revenue systems is essential

We operate in a fast-paced, multi-property environment where revenue leakage is unacceptable. Volume is high. Complexity is real. Discipline matters.

We are looking for someone who:

• Treats every pound of revenue as their own
• Does not tolerate aged balances or unresolved variances
• Follows through until items are cleared - not just reported
• Escalates early and constructively
• Brings energy, ownership and urgency

This is not a passive audit role. It is an active revenue protection role.

If someone is technically competent but comfortable carrying reconciling items, delaying follow-up or avoiding operational challenge, they will not succeed here.

We value drive, accountability and a true "fixer" mindset - people who close loops, protect margin and raise standards across the portfolio.