Senior Relationship Manager

Abu Dhabi Commercial Bank; Abu Dhabi; Hybrid; AED 441,000 - 661,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Flexible and Remote Working Options

Learning and Development Opportunities

Job summary

Abu Dhabi Commercial Bank seeks a Senior Manager - Private Banking (UAEN only) to lead NTB client acquisition and manage high net worth client relationships in the UAE. You will provide tailored wealth and loan solutions, coordinate with specialists and ensure superior service delivery.

The role emphasizes cross‑selling, risk control, and adherence to ADCB policies, while enabling growth in a dynamic private banking environment.

Qualifications

• At least 7 years of experience in a commercial/universal bank in a client‑facing RM role with high net worth clients.
• Bachelor's Degree in Finance, Economics, or related field.
• AWM programme participation or completion.
• Client service and acquisition skills.
• Ability to network across stakeholder groups.
• Strong written and spoken English communication skills.

Responsibilities

• Direct NTB client acquisition and manage cross-synergies to hit targets.
• Perform day-to-day banking services to meet client expectations.
• Address client issues for timely resolution.
• Analyze feedback to identify opportunities for wealth solutions sourced via internal specialists.
• Identify cross-selling opportunities and engage internal resources to provide product solutions.
• Meet quality standards, minimise errors and comply with regulations.
• Adhere to policies, processes and SOPs to ensure consistent service.
• Self-manage in line with people management policies to maximise performance.
• Deliver ADCB service standards in all internal and external interactions.

Skills

Client service

Acquisition skills

Communication skills

Networking

Analytical thinking

English proficiency

Education

Bachelor's Degree in Finance/Economics

AWM (Associate Wealth Manager Programme)

Job description

Senior Manager - Private Banking (UAEN only)

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

Private Banking provides high-net-worth clients with an end-to-end banking service to help manage their full banking and investment needs effectively. Our dedicated bankers provide a wide variety of solutions to meet clients investment and borrowing requirements, including complex and bespoke loan structuring. Wealth preservation requirements are addressed through a comprehensive wealth planning solution, tailored to individual needs.

In this role, your key responsibilities include

• Client Acquisition - Direct the New to Bank (NTB) clients acquisition process and manage the capture of client service synergies in order to achieve assigned targets and contribute to the bottom line profitability of the department
• Relationship Management - Perform day-to-day Banking services in order to meet and exceed client expectations.
• Address client issues in order to ensure timely resolution
• Product Solutions - Analyze received feedback, identifying opportunities for new product solutions, directing to internal specialists to source these products in order to support the development of effective wealth management solutions for clients.
• Identify cross-selling opportunities and proactively interact with internal resources in order to provide product solutions for clients
• Risk Management - Meet quality standards, minimise errors in transaction execution and service delivery and comply with all relevant regulations, policies and guidelines in order to protect the Bank against all credit, legal, reputational, and other risks
• Policies, Processes, Systems and Procedures - Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Self-Management - Manage self in line with the Bank's people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
• Customer Service - Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank's required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

• At least 7 years of experience in a commercial/universal Bank context in a relationship management client facing role working with high net worth clients executing client transactions across business
• Bachelor's Degree in Finance, Economics, or a related field
• Associate Wealth Manager Programmes (AWM)
• Client service and acquisition skills
• Ability to network across stakeholder groups
• Communication skills
• Ability to use fact based analysis to win broad support for new concepts and ideas
• Written and spoken English

What we offer:

• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.