Senior Analyst

Hnwconsultancy; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

HNW Research and Management Consultancy in Abu Dhabi is seeking a Senior Analyst to craft human-centered experiences by researching, designing, and optimizing end-to-end service journeys. You will collaborate with cross-functional teams to drive value and innovation across initiatives.

The role emphasizes design thinking, prototyping, and stakeholder storytelling, with a focus on delivering insights through data-driven presentations and visuals.

Qualifications

• Bachelor’s in industrial engineering or design management; Master’s in Engineering Systems Management or related field.
• 2+ years in consultancy, service design, strategy development, or related role.
• Proficiency in design thinking methodologies and applying them to real-world challenges.
• Excellent communication and presentation skills.
• Advanced Excel for data management and analysis.

Responsibilities

• Conduct in-depth user research to gain insights into user needs and pain points using various methods (qualitative and quantitative).
• Design and facilitate interactive workshops using design thinking principles to foster collaboration and generate solutions.
• Develop comprehensive customer journey maps and process flows to visualize interactions and identify improvement areas.
• Create and iterate prototypes, conduct user testing, and integrate feedback to improve service designs.
• Collaborate with product, engineering, and business units to ensure alignment and seamless execution of service initiatives.
• Develop and deliver presentations with storytelling and data visualization to communicate insights and strategies.

Skills

Design thinking

User research

Prototyping

Stakeholder communication

Workshop facilitation

Service design

Education

Bachelor’s in Industrial Engineering

Master’s in Engineering Systems Management

Tools

Excel

Data visualization tools

Job description

Location: Abu Dhabi
Job Type: Full-Time
Contract length: 24 months

Join HNW Research and Management Consultancy as a Senior Analyst, where you’ll play a vital role in crafting impactful, human-centered experiences. Collaborate with cross-functional teams to research, design, and optimize end-to-end service experiences that drive value and innovation.

Key Responsibilities:

• Conduct in-depth user research to gain insights into user needs, preferences, and pain
  points using various research methods (qualitative and quantitative).
• Design and facilitate interactive workshops using design thinking principles to foster
  collaboration, align stakeholders, and generate creative solutions.
• Develop comprehensive customer journey maps, and process flows to visualize
  customer interactions and identify areas for enhancement and innovation.
• Create and iterate on prototypes, conduct user testing, and integrate feedback to
  continuously improve service designs.
• Collaborate closely with cross-functional teams, including product, engineering, and
  business units, ensuring alignment and seamless execution of service initiatives.
• Develop and deliver presentations with compelling storytelling and data visualization to
  effectively communicate insights and strategies to stakeholders.
• Stay informed on industry trends, best practices, and emerging tools to bring
  innovative approaches to the team.

Requirements:

• Bachelor’s in industrial engineering or design management, Master’s in Engineering
  Systems Management, or a related field.
• Minimum of 2 years of experience in Consultancy, Service Design, Strategy
  Development, or a related role.
• Proficiency in design thinking methodologies, with proven experience in applying them
  to real-world challenges.
• Exceptional communication skills, with the ability to present ideas effectively and
  persuasively, both in written and verbal formats.
• Expertise in creating polished presentations and storytelling through slides, with
  advanced Excel skills for data management and analysis.