Senior Product Owner - Financial Investigation Unit

Capital.com; Dubai; On-site; AED 420,000 - 660,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life Harmony

Generous Time Off

Employee Referral Program

Health & Pension Benefits

Workation 30 days remote

Volunteer Days

Job summary

Capital.com, a leading trading platform expanding globally, seeks a Senior Product Owner to build the new Financial Investigation Unit. You will own the roadmap for investigation case management and customer offboarding, leveraging AI to speed up insights and turn decisions into reliable workflows.

You will collaborate closely with Investigators, Compliance, Operations and Engineering to shape this capability from the ground up and, over time, grow the team running it.

Qualifications

• 5+ years in product ownership or product management with end-to-end roadmap ownership.
• Strong financial crime experience across investigations, AML, fraud or offboarding.
• Track record building workflow/case-management products for operational users.
• Experience shipping AI or automation that reduces manual work.
• Ability to write precise requirements and work with engineers on complex workflows.
• Strong analytics with data-driven priority setting.
• Excellent stakeholder management with Compliance and control owners.
• Experience building or growing a product team (desirable).

Responsibilities

• Own and prioritise the product roadmap for financial investigation case management and customer offboarding.
• Translate investigator needs into clear product requirements and acceptance criteria.
• Lead the development of AI and automation to assemble evidence and support analysis.
• Ensure outputs are traceable and subject to human review and approval.
• Define approvals, dependencies, sequencing and exception handling for offboarding workflows.
• Collaborate with Engineering on testing, rollout and monitoring.
• Measure quality metrics and drive improvements without rushing to faster closure.
• Feed audit findings and recurring issues into the roadmap.

Skills

Product ownership

Stakeholder management

Analytics & metrics

Regulatory/compliance knowledge

AI/automation experience

Requirements writing

Team leadership

Fintech domain experience

Job description

Job Description:

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

We are looking for a Senior Product Owner to build the products behind our new Financial Investigation Unit as we expand into new financial products and markets.

You will own the roadmap for investigation case management and customer offboarding. You’ll use AI to give investigators a complete picture of each case faster, and turn approved decisions into workflows that run reliably. You’ll work closely with investigators, Compliance, Operations and Engineering. Because this is a new capability, you’ll shape it from the ground up and, over time, build the team that runs it.

Responsibilities:

• Own and prioritise the product roadmap for financial investigation case management and customer offboarding, focusing on investigation quality, timely decisions and reliable execution
• Translate investigator needs into clear product requirements and acceptance criteria. Design workflows that make case ownership, status, next actions and escalation routes clear
• Lead the development of AI and automation to assemble evidence, support analysis and reduce manual investigation work. Ensure outputs are traceable and subject to appropriate human review and approval
• Bring relevant information together across systems, with clear sources and appropriate access controls. Enable complete, auditable case records that preserve evidence and reasoning through reviews and handovers
• Translate approved offboarding procedures into reliable workflows with operational and control owners. Define approvals, dependencies, sequencing and exception handling, with clear confirmation that required actions have been completed
• Deliver changes with Engineering through testing, staged rollout and monitoring. Test interrupted processes, duplicate requests and unavailable dependencies, with recovery routes and records of completed and outstanding actions
• Measure investigation quality, case rework, avoidable delays and offboarding failures alongside user feedback. Use the findings to improve performance without treating faster case closure as proof of quality
• Feed quality reviews, audit findings and recurring operational problems into the roadmap

Requirements:

• 5+ years in product ownership or product management, including end-to-end ownership of a product roadmap at a senior level
• Strong financial crime experience across investigations, AML, fraud or customer offboarding, gained in fintech, banking or another regulated business
• A track record of building workflow or case-management products for operational users
• Experience shipping AI or automation that cut manual work while keeping people in charge of key decisions
• Ability to write precise requirements and work closely with engineers on complex, failure-tolerant workflows
• Strong analytical skills, with experience defining metrics and using data to set priorities
• Excellent stakeholder management, including working with Compliance and control owners on regulatory requirements
• Experience building or growing a product team is desirable

What you will get in return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.