Product Owner: Financial Investigations & Offboarding (AI)

capital.com; Dubai; On-site; AED 300,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Work-life harmony

Generous time off

Employee referral program

Health & pension benefits

Workation 30 days remote work

Volunteer days

Job summary

capital.com in Dubai is seeking a Senior Product Owner to shape and own the roadmap for its Financial Investigation Unit, focusing on case management and customer offboarding. You will drive AI-enabled workflows, ensure auditability and control, and collaborate with Compliance, Operations and Engineering to deliver reliable, scalable solutions.

The role requires extensive product leadership in financial crime contexts, with a track record of building workflows and driving data-driven decisions.

Qualifications

• 5+ years in product ownership or product management with senior roadmap ownership.
• Strong financial crime experience across investigations, AML, fraud or customer offboarding.
• Experience building workflow or case-management products for operational users.
• Experience shipping AI or automation that reduces manual work while keeping people in charge of key decisions.
• Ability to write precise requirements and work closely with engineers on complex, failure-tolerant workflows.
• Strong analytical skills with data-driven prioritization.
• Excellent stakeholder management, including working with Compliance and control owners on regulatory requirements.
• Experience building or growing a product team is desirable.

Responsibilities

• Own and prioritise the product roadmap for financial investigation case management and customer offboarding.
• Translate investigator needs into clear product requirements and acceptance criteria.
• Design workflows with clear ownership, status, next actions and escalation routes.
• Lead the development of AI and automation to assemble evidence, support analysis and reduce manual investigation work.
• Ensure outputs are traceable and subject to appropriate human review and approval.
• Bring relevant information together across systems with clear sources and access controls.
• Enable auditable case records that preserve evidence and reasoning through reviews and handovers.
• Translate approved offboarding procedures into reliable workflows with owners.
• Define approvals, dependencies, sequencing and exception handling with confirmation of completion.
• Deliver changes with Engineering through testing, staged rollout and monitoring.
• Test interrupted processes, duplicate requests and unavailable dependencies with recovery routes.
• Measure investigation quality, case rework, delays and offboarding failures; feed insights to roadmap.

Skills

End-to-end ownership

Financial crime

Workflow systems

AI & automation

Write requirements

Data-driven decisions

Stakeholder management

Team building

Job description

capital.com in Dubai is seeking a Senior Product Owner to shape and own the roadmap for its Financial Investigation Unit, focusing on case management and customer offboarding. You will drive AI-enabled workflows, ensure auditability and control, and collaborate with Compliance, Operations and Engineering to deliver reliable, scalable solutions.

The role requires extensive product leadership in financial crime contexts, with a track record of building workflows and driving data-driven decisions.