Head of Financial Crime Operations

Capital Com SV Investments Limited; Dubai; On-site; AED 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Work-life harmony

Generous time off

Employee referral program

Health & pension benefits

Workation opportunities

Volunteer days

Job summary

Capital Com SV Investments Limited is seeking a Head of FinCrime Operations to own performance, translate policies into efficient procedures, and drive AI/automation across the function. You will manage multiple teams across regions, ensure regulatory alignment, and partner with Compliance and Product to build scalable controls.

The role requires deep AML/CTF knowledge, KPI-driven leadership, and experience leading incident response and remediation in a regulated fintech or financial services

Qualifications

• Significant leadership of financial crime operations within regulated environments.
• Experience coordinating multiple teams across countries with consistent standards.
• Deep knowledge of AML/CTF requirements and screening processes.
• Track record of setting and tracking operational KPIs for timeliness and quality.

Responsibilities

• Own operational performance across the customer lifecycle and policy-to-procedure implementation.
• Define and monitor Financial Crime KPIs including AI/automation initiatives.
• Translate policies into practical procedures with compliance and owners.
• Plan staffing, skills, and training to address demand and capacity gaps.
• Establish quality processes and ensure training improves outcomes.
• Collaborate with Product/Engineering on tools, automation, and AI.
• Prepare operations for new products/markets and oversee readiness gaps.
• Lead incident response and remediation, support audits and regulatory reviews.

Skills

Financial crime operations

KPIs & governance

Cross-border teams

AML/CTF regulatory knowledge

Incident response & remediation

Tools

Screening tools

Transaction monitoring

Identity verification

Case management systems

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience We deliver only the best so we are always in search of the best people to join our ever-growing talented team As a Head of FinCrime Operations you will own operational performance and quality turn policy into working procedures AI and automation roadmap and work with Compliance and Financial Crime Product so that our people processes and tools keep pace with the business This is a new position based in Dubai or London reporting directly to the VP Financial Crime

Responsibilities

• Operational performance Manage operational performance across the customer lifecycle Balance timely decisions with investigation quality effective controls and fair customer treatment using evidence from case reviews as well as service measures
• KPIs Own Financial Crime Operational KPIs including AI automation and quality
• Procedures Translate financial crime policies and agreed control requirements into practical procedures with Compliance and relevant process owners Keep guidance current and make escalation routes clear when a case requires specialist judgement or approval
• Capacity and skills Plan staffing skills and training with managers and workforce planning specialists Anticipate changes in demand and case complexity and address capacity gaps before they become persistent backlogs or control weaknesses
• Quality Establish an effective quality process Use findings to identify inconsistent decisions improve procedures and check that training or corrective actions have changed the quality of the work
• Tools and automation Work with Financial Crime Product to identify weaknesses in tools and workflows Define operational needs contribute to testing and prepare teams to use new capabilities including approved automation and AI
• New products and markets Prepare the operation for new products and markets with Compliance Product and local leadership Assess procedures training and capacity needs and elevate unresolved readiness gaps through the agreed launch process
• Incidents and control failures Lead the operational response to incidents and material control failures Preserve useful evidence involve the appropriate decision-makers and follow remediation through to completion supporting audits and regulatory reviews when required

Requirements

• Significant experience leading financial crime operations in financial services fintech payments or another regulated environment including managing managers across several teams
• Significant experience leading financial crime operations in financial services fintech payments or another regulated environment including managing managers across several teams
• Experience leading teams spread across several countries keeping standards and decisions consistent between locations
• Deep practical knowledge of financial crime controls customer due diligence and enhanced due diligence KYC sanctions and PEP screening transaction monitoring fraud and investigations including suspicious activity reporting
• Understanding of AML and counter-terrorist financing requirements across several jurisdictions such as the UK Money Laundering Regulations the EU AML Directives and their equivalents in Australia the UAE and the Bahamas and how they apply in day-to-day casework
• A track record of setting and running operational KPIs that cover timeliness quality and automation and using them to improve results
• Experience working with product and engineering teams on new tools automation or AI including defining requirements testing and preparing teams for adoption
• Experience leading incident response and remediation and supporting internal audit and regulatory reviews
• Nice to have Experience in online brokerage trading platforms or digital banking Familiarity with financial crime tools for screening identity verification transaction monitoring or case management

Significant experience leading financial crime operations in financial services fintech payments or another regulated environment including managing managers across several teams Significant experience leading financial crime operations in financial services fintech payments or another regulated environment including managing managers across several teams Experience leading teams spread across several countries keeping standards and decisions consistent between locations Deep practical knowledge of financial crime controls customer due diligence and enhanced due diligence KYC sanctions and PEP screening transaction monitoring fraud and investigations including suspicious activity reporting Understanding of AML and counter-terrorist financing requirements across several jurisdictions such as the UK Money Laundering Regulations the EU AML Directives and their equivalents in Australia the UAE and the Bahamas and how they apply in day-to-day casework A track record of setting and running operational KPIs that cover timeliness quality and automation and using them to improve results Experience working with product and engineering teams on new tools automation or AI including defining requirements testing and preparing teams for adoption Experience leading incident response and remediation and supporting internal audit and regulatory reviews Nice to haveExperience in online brokerage, trading platforms or digital banking.Familiarity with financial crime tools for screening, identity verification, transaction monitoring or case management.

What you will get in return

• Competitive Salary We believe great work deserves great pay Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
• Work-Life Harmony Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock LI-Hybrid
• Generous Time Off Need a breather Our annual leave policy lets you recharge and enjoy life outside of work without a worry
• Employee Referral Program Love working here Share the love Bring your talented friends on board and get rewarded for growing our awesome team
• Comprehensive Health amp Pension Benefits From medical insurance to pension plans we ve got your back Plus location-specific benefits and perks
• Workation Wonderland Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world some restrictions apply Adventure awaits
• Volunteer Days Make a difference Take two additional paid days each year to support causes you care about and give back to the community

Be a key player at the forefront of the digital assets movement propelling your career to new heights Join a dynamic and rapidly expanding company that values and rewards talent initiative and creativity Work alongside one of the most brilliant teams in the industry

Applicable for Poland

Our company has an Internal Reporting Procedure It is available from the Human Resources Department upon request email protected You may report a violation referred to in the Procedure under the terms specified therein We may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses These tools assist our recruitment team but do not replace human judgment Final hiring decisions are ultimately made by humans If you would like more information about how your data is processed please contact us