Senior Product Manager, MENA CX Innovations

Amazon; Dubai; On-site; AED 450,000 - 750,000; Full time

Job summary

Amazon is seeking an experienced product leader for the MENA CX Improvement team. You will own the roadmap for strategic CX initiatives, analyze customer friction, and drive upstream and downstream improvements across multiple organizations.

You will partner on product and tech solutions to elevate the customer service experience. You will influence senior leadership, design scalable mechanisms, and apply data-driven approaches to detect issues and drive action across the organization.

Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience.
• Experience owning/driving roadmap strategy and definition.
• Experience with end to end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.
• Experience owning technology products.

Responsibilities

• Distill inputs from diverse customer segments and stakeholders to set a long-term vision and design scalable solutions.
• Analyze customer friction data and build cases for improvements across the journey.
• Collaborate with cross-functional teams to influence priorities and drive consensus.
• Create dashboards and processes to detect issues and measure impact on customer experience.
• Lead and communicate narratives to align leadership and teams on strategy and outcomes.

Skills

Product management

Roadmap strategy

End-to-end delivery

Data-driven decisions

Stakeholder influence

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking an experienced product leader for the MENA CX Improvement team. You will own the roadmap for strategic CX initiatives, analyze customer friction, and drive upstream and downstream improvements across multiple organizations.

You will partner on product and tech solutions to elevate the customer service experience. You will influence senior leadership, design scalable mechanisms, and apply data-driven approaches to detect issues and drive action across the organization.