Global CX Product Leader - Senior Product Manager

Amazon UAE; Dubai; On-site; AED 55,000 - 80,000; Full time

Job summary

Souq.com FZ LLC, operating under Amazon’s Middle East business, seeks a Principal Product Manager to lead customer experience across multiple international marketplaces. You will identify systemic friction, define global CX metrics, and shape product strategy to drive scalable improvements across diverse regions and languages.

The role emphasizes building reusable frameworks, influencing product, technology, and policy teams, and delivering data-driven, cross-market CX enhancements with senior

Qualifications

• Master's degree in a relevant field or equivalent
• Minimum 10 years of experience in product and program management
• Experience owning product strategy, roadmaps, and tradeoffs across large environments

Responsibilities

• Identify recurring customer friction across international stores and prioritize high-impact opportunities.
• Define product strategies translating complex international needs into clear investment priorities.
• Own the measurement framework for international customer experience and track CX outcomes.

Skills

Product strategy

CX measurement

Roadmap ownership

Program management

Executive communication

International markets

Data-driven decisions

Stakeholder management

Customer journey analysis

Cross-functional leadership

Education

Master's degree

Job description

Souq.com FZ LLC, operating under Amazon’s Middle East business, seeks a Principal Product Manager to lead customer experience across multiple international marketplaces. You will identify systemic friction, define global CX metrics, and shape product strategy to drive scalable improvements across diverse regions and languages.

The role emphasizes building reusable frameworks, influencing product, technology, and policy teams, and delivering data-driven, cross-market CX enhancements with senior