Senior Product Manager - Emerging Stores CX Innovations

Careerwebsite; Dubai; On-site; AED 240,000 - 320,000; Full time

Job summary

Amazon is seeking a senior product or program leader to guide customer experience initiatives within the Global CS organization in Dubai.

You will partner with product and technology teams to distill insights from large customer segments, design long-term solutions, and drive measurable improvements across the customer journey. The role involves cross-functional influence and strategic prioritization to deliver delightful, scalable service experiences.

Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience.
• Bachelor's degree or equivalent.
• Experience owning/driving roadmap strategy and definition.
• Experience with end to end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.
• Experience owning technology products.
• Proficiency in either Arabic, Turkish or Spanish language.

Responsibilities

• Lead customer experience workstreams by proactively identifying and eliminating sources of friction.
• Create scalable mechanisms to work across cross-functional teams and drive organizational change.
• Establish data-driven approaches to detect issues, surface customer pain points and drive upstream action across organizations.
• Understand how AI is reshaping CX product architectures, product development and customer workflows; apply AI to enable faster learning cycles, accelerate development, make better decisions and unlock new forms of innovation.
• Influence strategic direction, customer adoption decisions, engineering and business approach across organizations.
• Influence senior leaders to prioritize and address systemic customer experience issues through high-quality analytics and communication.
• Advocate for customers in product, design, and operational decisions across organizations.
• Deliver measurable outcomes aligned with organizational goals.
• Write and present clear narratives to drive alignment and decision-making.

Skills

Product management

Roadmap strategy

End-to-end delivery

Stakeholder influence

Language proficiency

Education

Bachelor's degree

Job description

Amazon is seeking a senior product or program leader to guide customer experience initiatives within the Global CS organization in Dubai.

You will partner with product and technology teams to distill insights from large customer segments, design long-term solutions, and drive measurable improvements across the customer journey. The role involves cross-functional influence and strategic prioritization to deliver delightful, scalable service experiences.