Senior Product Manager — CX Transformation for Emerging Stores

Tanqeeb; Abu Dhabi; On-site; AED 250,000 - 350,000; Full time

Job summary

Amazon Customer Service in the UAE is seeking a senior product/program manager to own the vision and delivery of customer experience initiatives. You will distill inputs from large customer segments, build cases for improvements, and collaborate across multiple organizations to implement long-term solutions.

You will design scalable metrics, dashboards, and processes to catch issues early and drive measurable customer impact, while leveraging AI to accelerate learning and innovation.

Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience.
• Bachelor's degree or equivalent.
• Experience owning/driving roadmap strategy and definition.
• Experience with end to end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.
• Experience owning technology products.
• Proficiency in either Arabic, Turkish or Spanish language.
• Experience influencing senior leadership through data driven insights.
• Experience working across functional teams and senior stakeholders.

Responsibilities

• Lead customer experience workstreams by proactively identifying and eliminating sources of friction.
• Create scalable mechanisms to work across cross-functional teams and drive organizational change.
• Establish data-driven approaches to detect issues, surface customer pain points and drive upstream action across organizations.
• Understand how AI is reshaping CX product architectures, product development and customer workflows; apply AI to enable faster learning cycles, accelerate development, make better decisions and unlock new forms of innovation.
• Influence strategic direction, customer adoption decisions, engineering and business approach (internally and externally if applicable), vendors, partners, and organization priorities.
• Influence senior leaders to prioritize and address systemic customer experience issues through high-quality analytics and communication.
• Advocate for customers in product, design, and operational decisions across organizations.
• Deliver measurable outcomes aligned with organizational goals.
• Write and present clear narratives to drive alignment and decision-making.

Skills

Product management

Roadmap strategy

Data-driven insights

Stakeholder influence

Education

Bachelor's degree or equivalent

Job description

Amazon Customer Service in the UAE is seeking a senior product/program manager to own the vision and delivery of customer experience initiatives. You will distill inputs from large customer segments, build cases for improvements, and collaborate across multiple organizations to implement long-term solutions.

You will design scalable metrics, dashboards, and processes to catch issues early and drive measurable customer impact, while leveraging AI to accelerate learning and innovation.