Senior Product Manager, CX & AI-Driven Improvements

Amazon Inc.; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

Amazon is seeking a strategic Product/Program Manager to drive customer experience initiatives at scale within its global CS org. You will distill inputs from diverse stakeholders to shape long-term solutions and measure impact with data-driven dashboards.

You’ll lead cross-functional teams across product, design and engineering, applying AI to CX workflows, and influence leadership to prioritize improvements that elevate the customer journey.

Qualifications

• 5+ years of product or program management, product marketing, business development or tech experience.
• Bachelor’s degree or equivalent.
• Experience owning/driving roadmap strategy and definition.
• Experience with end to end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.
• Experience owning technology products.
• Proficiency in either Arabic, Turkish or Spanish language.

Responsibilities

• Lead customer experience workstreams by identifying and eliminating friction.
• Create scalable mechanisms across cross-functional teams and drive change.
• Establish data-driven approaches to detect issues, surface customer pain points and drive upstream action across organizations.
• Understand how AI is reshaping CX product architectures, product development and customer workflows; apply AI to enable faster learning cycles, accelerate development, make better decisions and unlock new forms of innovation.
• Influence strategic direction, customer adoption decisions, engineering and business approach (internally and externally if applicable), vendors, partners, and organization priorities.
• Influence senior leaders to prioritize and address systemic customer experience issues through high-quality analytics and communication.
• Advocate for customers in product, design, and operational decisions across organizations.
• Deliver measurable outcomes aligned with organizational goals.
• Write and present clear narratives to drive alignment and decision-making.

Skills

Product management

Data analysis

Cross-functional collaboration

Stakeholder influence

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a strategic Product/Program Manager to drive customer experience initiatives at scale within its global CS org. You will distill inputs from diverse stakeholders to shape long-term solutions and measure impact with data-driven dashboards.

You’ll lead cross-functional teams across product, design and engineering, applying AI to CX workflows, and influence leadership to prioritize improvements that elevate the customer journey.