Senior Product Manager, CX Improvements - MENA

Amazon; Dubai; On-site; AED 600,000 - 900,000; Full time

Job summary

Q-Express Documents Transport is seeking an experienced product leader to own the MENA CX roadmap within Amazon Customer Service's improvement org. You will analyze customer friction, build cases for improvements, and influence cross-functional teams to implement long-term CX solutions across the customer journey.

You will partner with product, technology, and stakeholder groups to drive high impact innovations, establish sustainable defect-elimination mechanisms, and deliver measurable outcomes

Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience.
• Experience owning/driving roadmap strategy and definition.
• Experience with end to end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.
• Experience owning technology products.

Responsibilities

• Lead CX product workstreams by identifying and eliminating friction across customer journeys.
• Partner on product and technology solutions to drive high impact improvements.
• Create scalable mechanisms and dashboards to measure customer impact.
• Influence senior leaders to prioritize systemic CX issues using data-driven analytics.
• Communicate clear narratives to drive alignment and decisions.

Skills

Product management

Roadmap strategy

Stakeholder management

Data-driven insights

Leadership

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Q-Express Documents Transport is seeking an experienced product leader to own the MENA CX roadmap within Amazon Customer Service's improvement org. You will analyze customer friction, build cases for improvements, and influence cross-functional teams to implement long-term CX solutions across the customer journey.

You will partner with product, technology, and stakeholder groups to drive high impact innovations, establish sustainable defect-elimination mechanisms, and deliver measurable outcomes