Senior Platform Reliability Engineer & Application Support

Showcify, Inc.; Abu Dhabi; On-site; AED 300,000 - 540,000; Full time

Benefits offered by this job

Healthcare

Education support

Leave benefits

Job summary

Inception42 in Abu Dhabi is seeking a senior reliability engineer to improve the production reliability of internal and external platforms. You will merge application support with engineering to detect problems early, restore service effectively and prevent recurrence.

This senior individual contributor role spans investigating across code and runtime dependencies, building tooling, and collaborating with Product Engineering to make services easier to operate and recover.

Qualifications

• Strong production application support or reliability engineering experience with complex incidents and customer-facing communication.
• Ability to read and debug code in Python, Java, C#, Go or JavaScript/TypeScript and connect code behavior with runtime evidence.
• Experience writing automation or tooling, using Git, and applying tests before production use.
• Practical observability and tracing skills; distinguish symptoms from root causes.
• Working knowledge of Linux, containers, cloud services, APIs, databases and networking for distributed applications.
• Experience with CI/CD, production change validation, incident response and recovery with focus on security.
• Strong communication and independent problem-solving with a track record of reducing recurring failures.

Responsibilities

• Understand assigned services end to end, including user journeys, components, data flows and dependencies.
• Diagnose production issues across code, APIs, queues, databases, containers and services.
• Read source code and trace execution paths to explain failures; write automation and reliability improvements.
• Respond to incidents and coordinate technical recovery with clear updates to stakeholders.
• Improve deployment readiness, health checks and rollback criteria with Engineering.
• Maintain runbooks, secure access and handovers; share knowledge and drive fixes.
• Within six months, document dependencies, health indicators and actionable runbooks; reduce gaps.
• Within twelve months, improve reliability metrics and reduce recurring incidents through concrete actions.

Skills

Production support

Read/Debug code

Automation tooling

Observability

CI/CD

Linux

Distributed tracing

Communication

Cloud services

Tools

Git

Kubernetes

Azure

OpenShift

Job description

Inception42 in Abu Dhabi is seeking a senior reliability engineer to improve the production reliability of internal and external platforms. You will merge application support with engineering to detect problems early, restore service effectively and prevent recurrence.

This senior individual contributor role spans investigating across code and runtime dependencies, building tooling, and collaborating with Product Engineering to make services easier to operate and recover.