Senior Operations Manager — E-commerce Assets

Ecomvest; Dubai; On-site; AED 400,000 - 540,000; Full time

Job summary

Ecomvest is seeking a Senior Operations Manager to own and optimize a portfolio of eCommerce stores. You will drive performance, revenue, and profitability with a hands-on, entrepreneurial approach, coordinating with marketing, sourcing, fulfillment, and support teams.

You will lead cross-functional efforts, improve processes, and build strong relationships with clients and investors. The role demands urgency, accountability, and strong analytical skills to scale multiple stores successfully.

Qualifications

• Hands-on experience operating or scaling Shopify / ecommerce stores.
• Strong understanding of dropshipping operations and ecommerce workflows.
• Performance-driven mindset with ownership and accountability.
• Entrepreneurial attitude and ability to operate autonomously.
• Strong analytical and problem-solving skills.
• Excellent communication and client management abilities.
• Ability to move fast, prioritize effectively, and execute independently.
• Familiarity with Shopify, logistics and fulfillment systems, marketing platforms.

Responsibilities

• Own the performance of assigned stores across key KPIs: Revenue, Profit margins, Conversion rate, Refund and dispute rates.
• Monitor store performance daily and identify opportunities or issues proactively.
• Take immediate action to address underperformance and bottlenecks.
• Collaborate with other departments to drive growth.
• Oversee and optimize the daily operations of multiple ecommerce stores; ensure smooth order processing.
• Monitor inventory levels and prevent stockouts; manage pricing and promotions.

Skills

Shopify/eCommerce ops

Dropshipping operations

Analytical thinking

Ownership & accountability

Autonomy

Communication with clients

Prioritization under pressure

Shopify logistics systems

Online marketing knowledge

Tools

Shopify platform

Fulfillment systems

Job description

Senior Operations Manager — E-commerce Assets

We are looking for a highly driven Senior Operations Manager to take ownership of a portfolio of eCommerce stores and operate them with a performance-first mindset.

This is not a traditional coordination or reporting role. We are looking for someone who treats each store like their own business, identifying opportunities, solving problems quickly, protecting revenue, and continuously improving operational and financial performance. You will oversee the day-to-day operations and growth of multiple stores under our management while acting as the primary point of contact for clients and internal stakeholders. You will work cross‑functionally with marketing, sourcing, fulfillment, customer support, creatives, and suppliers to ensure every store operates efficiently and scales successfully. The ideal candidate has hands‑on experience operating eCommerce businesses, strong analytical skills, and the ability to move with urgency while maintaining full ownership and accountability.

Responsibilities

Performance Ownership

• Own the performance of assigned stores across key KPIs: Revenue, Profit margins, Conversion rate, Refund and dispute rates
• Monitor store performance daily and identify opportunities or issues proactively
• Take immediate action to address underperformance and operational bottlenecks
• Contribute directly to increasing the value of each eCommerce asset
• Collaborate with other departments to drive growth

Daily Operations Management

• Oversee and optimize the daily operations of multiple eCommerce and dropshipping stores
• Ensure smooth order processing and fulfillment workflows
• Monitor inventory levels and prevent stockouts
• Ensure pricing, offers, and promotions are accurate and aligned
• Conduct regular store audits covering UX, functionality, checkout flow, and customer journey

Client & Stakeholder Management

• Act as the primary liaison between clients and internal teams
• Build strong relationships with investors and store owners through proactive communication
• Provide regular performance updates, strategic recommendations, and operational insights
• Ensure alignment around growth strategies, priorities, and expectations
• Identify and resolve issues impacting revenue, including stock shortages, checkout or payment failures
• Monitor refunds, disputes, and chargebacks; work with customer support and payment providers to minimize operational risks and revenue leakage
• Coordinate with suppliers and sourcing teams to ensure product availability and smooth delivery
• Maintain strong communication with international suppliers and logistics partners; resolve delays, discrepancies, and fulfillment‑related issues quickly and effectively

Product & Growth Support

• Support product research, validation, and product launches
• Coordinate with marketing teams on scaling opportunities and campaign execution
• Ensure products are listed accurately and efficiently across stores
• Contribute to operational strategies that support sustainable growth

Financial & Payment Operations

• Monitor store‑level profitability and operational efficiency
• Validate supplier costs, pricing consistency, and margin performance
• Monitor payment performance, success rates, and market‑specific payment methods
• Identify and resolve issues with payment providers and checkout systems

Process Optimization

• Follow and improve operational SOPs and workflows
• Create and implement process improvements to increase efficiency and scalabilityEnsure consistency and quality execution across all assigned stores

Cross‑Functional Leadership

• Work closely with marketing teams on performance and scaling
• Collaborate with creative teams on store assets and branding
• Coordinate with customer support teams on feedback and operational improvements
• Partner with product sourcing and fulfillment teams on supply chain execution
• Ensure strong alignment and smooth execution across all departments

What We’re Looking For

• Proven hands‑on experience operating or scaling Shopify / eCommerce stores
• Strong understanding of dropshipping operations and eCommerce workflows
• Performance‑driven mindset with a strong sense of ownership and accountability
• Entrepreneurial attitude and ability to operate autonomously
• Strong analytical and problem‑solving skills
• Excellent communication and client management abilities
• Ability to move fast, prioritize effectively, and execute independently
• Familiarity with Shopify, logistics and fulfillment systems, marketing platforms
• Experience in online marketing is a plus

What Success Looks Like

• Stores consistently meet or exceed profitability and performance targets
• Operational issues are identified and resolved quickly
• Minimal revenue leakage across managed stores
• Strong communication and trust with clients and stakeholders
• Increasing operational efficiency and scalability over time
• Ability to operate stores independently with full accountability

This Role Is Probably Not For You If

• You are only comfortable executing assigned tasks
• You prefer reporting over problem‑solving
• You avoid accountability for business results
• You have never directly operated or managed an eCommerce business

What We Offer

• A pivotal role within a fast‑growing eCommerce investment company
• High ownership and autonomy over the brands and stores under your management
• Exposure to a unique business model blending eCommerce, operations, M&A, and investor relations
• The opportunity to help professionalize and scale operational systems
• A close‑knit, ambitious, and high‑performance team
• Competitive base salary plus performance‑based bonuses
• Strong growth opportunities within the company

Hiring Process

• Apply by filling out the application
• Initial introduction interview
• Short case study assessment
• Final interview with hiring managers and relevant stakeholders
• Receive an offer and start your journey with Ecomvest