Senior Operations Engineer

Caliberly; Dubai; Hybrid; AED 320,000 - 520,000; Full time

Job summary

Caliberly is seeking a Senior IT Operations Engineer for a role based in Dubai, UAE. The candidate will run production upgrades, manage and monitor production environments, and act as L2 support to sustain operations for a modern cross-border payments infrastructure.

The ideal candidate will have 5+ years in IT operations or SRE, deep Linux expertise, cloud experience, and strong incident response skills. Fluency in English is required, with a preference for UAE-based or Dubai-resident

Qualifications

• 5+ years of experience in IT operations / production operations / SRE roles.
• Strong experience running and coordinating production upgrades, deployments, and maintenance windows.
• Hands-on experience administering Linux-based environments (installation, configuration, hardening, troubleshooting)
• Good understanding of networking basics (DNS, load balancers, firewalls, VPN, TLS certificates)
• Experience managing and monitoring production infrastructure (VMs/instances, containers, storage, databases, message brokers)
• Familiar with major cloud platforms (AWS/Azure/GCP) and infrastructure tooling
• Experience with monitoring, logging, and alerting tools (Prometheus, Grafana, ELK/EFK, or similar)
• Comfortable writing simple scripts/automation (Bash, Python, or similar) to streamline operational tasks
• Strong incident response skills: triage, escalation, communication, and post-incident follow-up
• Acts as L2 support for production issues: reproducing problems, collecting diagnostics, working with developers to drive resolution, and documenting workarounds
• Familiar with change management, release management, and production governance processes
• Bonus: experience in fintech/payments, high-availability systems, or regulated environments

Responsibilities

• Run production upgrades, deployments, and maintenance windows to keep systems healthy.
• Provide L2 support for production issues, reproducing problems and working with developers to resolve them.
• Coordinate change and release management to ensure safe production changes.
• Monitor and manage production infrastructure across VMs, containers, storage, databases, and message brokers.
• Operate in cloud environments (AWS/Azure/GCP) and use infrastructure tooling, scripting to automate tasks.

Skills

IT Operations

Linux Administration

Networking Basics

Cloud Platforms

Monitoring & Logging

Scripting (Bash/Python)

Incident Response

L2 Production Support

Change Management

Fintech/Payments

Tools

Prometheus

Grafana

ELK/EFK

Docker

Kubernetes

Job description

About the job Senior Operations Engineer

Job Title -Senior Operations Engineer

Our client is building a modern cross-border payments and financial infrastructure platform (exchange, clearing, messaging, digital currency) for banks and financial institutions. We are looking for a Senior IT Operations Engineer to run production upgrades, supervise and maintain our production environments and infrastructure, and act as L2 support for sustaining operations.

Profile summary

• 5+ years of experience in IT operations / production operations / SRE roles
• Strong experience running and coordinating production upgrades, deployments, and maintenance windows
• Hands-on experience administering Linux-based environments (installation, configuration, hardening, troubleshooting)
• Good understanding of networking basics (DNS, load balancers, firewalls, VPN, TLS certificates)
• Experience managing and monitoring production infrastructure (VMs/instances, containers, storage, databases, message brokers)
• Familiar with major cloud platforms (AWS/Azure/GCP) and infrastructure tooling
• Experience with monitoring, logging, and alerting tools (Prometheus, Grafana, ELK/EFK, or similar)
• Comfortable writing simple scripts/automation (Bash, Python, or similar) to streamline operational tasks
• Strong incident response skills: triage, escalation, communication, and post-incident follow-up
• Acts as L2 support for production issues: reproducing problems, collecting diagnostics, working with developers to drive resolution, and documenting workarounds
• Familiar with change management, release management, and production governance processes
• Bonus: experience in fintech/payments, high-availability systems, or regulated environments

Engagement

• Typically a full-time role focused on production operations, upgrades, and sustaining support for the Xabeta platform

Languages and location

• Fluent English is a must (written and spoken)
• Location: strong preference for UAE, Dubai, with flexibility for remote candidates who are highly qualified

This role is ideal for someone who enjoys keeping critical systems healthy, stable, and up to date, and who takes pride in smooth production operations and fast, well-structured incident handling.