Employee Services Officer - HR Operations

Confidential; Sharjah Emirate; On-site; AED 89,000 - 156,000; Full time

Job summary

Confidential is seeking an HR Officer in the UAE to manage day-to-day HR operations and deliver end-to-end administrative support across the employee lifecycle. Responsibilities include HR administration, onboarding/offboarding, records, leave, insurance, payroll inputs, visa/Government transactions, and WPS activities.

You will coordinate with employees, managers, government authorities, service centres, insurers, and internal stakeholders to ensure accurate processing and timely SLAs.

Qualifications

• Bachelor's degree or Higher Diploma in HR/Business-related field with 3–5 years UAE HR Operations experience.
• Strong knowledge of UAE labour, visa, immigration and HR compliance requirements.
• Experience using SAP or other HRIS platforms; proficiency in MS Excel and Word.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage day-to-day HR operations and administrative support across the employee lifecycle.
• Handle HR administration, employee services, onboarding/offboarding, records, leave, insurance, payroll inputs, visa and government transactions, and WPS activities.
• Coordinate with employees, managers, government authorities, service centres, insurers and internal stakeholders to process HR transactions and meet SLAs.
• Support PRO activities, government documentation renewals, and compliance monitoring.
• Maintain confidential employee records and HR system data, ensure accuracy and timely updates.

Skills

Communication

Stakeholder management

Time management

MS Excel

Education

Bachelor's degree/Higher Diploma in HR/BA

Tools

SAP

Job description

Responsible for managing day-to-day HR operations and providing end-to-end administrative support across the employee lifecycle. The role is responsible for HR administration, employee services, onboarding and offboarding, employee records and documentation, leave and insurance administration, payroll inputs, visa and government transactions, and WPS-related activities . HR Officer will directly coordinate with employees, managers, government authorities, service centres, insurance providers, and internal stakeholders to process HR transactions, resolve queries, complete required documentation, and ensure services are delivered accurately, efficiently, and within agreed SLAs.

Key Roles and Responsibilities:

HR Administration & Employee Support

• Process employee leave entries in SAP, monitor leave utilization, respond to employee queries, and elevate exceptions or deviations as required.
• Manage employee insurance administration, including enrolment, additions, deletions, changes, and cancellations in coordination with employees, HR, and insurance providers.
• Manage employee offboarding activities, including clearance, EOS preparation, visa and labour card cancellation, insurance cancellation, and completion of required documentation.
• Coordinate employee onboarding and mobilization formalities, ensuring required documentation, system updates, joining requirements, and employee records are completed accurately and on time.
• Monitor probation periods and employee confirmations, ensuring required actions and approvals are completed within the defined timelines.
• Monitor insurance policy renewals, required documentation, and payment status in coordination with respective insurance providers and internal stakeholders.
• Process HR transactions including employee transfers, personal data updates, bank detail changes, leave and ticket requests, employee benefits, and other HR service requests.
• Prepare employment letters, salary certificates, NOCs, experience letters, confirmation letters, and other employee-related HR documents.
• Respond to employee and manager queries and provide guidance on HR policies, procedures, leave, benefits, documentation, and related HR matters.

PRO & Government Relations Activities

• Monitor visa, work permit, labour card, Emirates ID, and other government document expiry dates and proactively initiate renewals to prevent compliance breaches, penalties, or employee disruption.
• Liaise with service centers, and Government Relations Team to process, monitor, and resolve employee government transactions, including pending and rejected applications.

HR Reporting, Records, Systems & Payroll Support

• Maintain accurate, confidential, and up-to-date employee records, electronic personnel files, HR systems, and documentation in line with SOP requirements.
• Validate employee master data, attendance, leave, and other payroll inputs to support payroll readiness and resolve discrepancies with relevant stakeholders.
• Maintain HR Operations trackers, reports, and records, ensuring data accuracy and timely updates.

Compliance, WPS, Reporting & Process Improvement

• Ensure WPS activities and salary-related HR processes comply with applicable UAE WPS requirements, including timely and accurate submission of payroll data and resolution of WPS exceptions.
• Monitor deadlines and SLAs, resolve exceptions, support audits and inspections, and elevate compliance risks or outstanding issues as required.
• Monitor regulatory changes and support the implementation of required compliance actions, process improvements, standardization, and automation initiatives to enhance HR service delivery.

Education Qualification and Experience:

• Bachelor's degree/Higher Diploma in HR, Business Administration, or a related field, with 3-5 years' UAE experience in HR Operations, employee lifecycle administration and PRO activities, preferably in engineering, construction, FM, or a similar environment.
• Strong knowledge of UAE labour, visa, immigration, and HR compliance requirements, including employee documentation, records, and payroll inputs.
• Experience using SAP or other HRIS platforms, with strong proficiency in Microsoft Excel and Word.
• Strong communication, stakeholder management, organization, follow-up, and time-management skills.