Onsite IT Support Engineer - Fast, Reliable Tech Help

Ghobash Group; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

GCG Enterprise Solutions, part of Ghobash Group, is seeking an IT Technical Support Engineer to provide first-line onsite support across the organization in Abu Dhabi. You will troubleshoot hardware, software, printers, and network issues while maintaining high service levels and learning within the IT function.

The role requires 3–4 years IT support experience, basic Windows OS and Microsoft 365 knowledge, and strong English communication.

Qualifications

• Bachelor's Degree or Diploma in IT, Computer Science, or related field.

Responsibilities

• Provide first-level onsite technical support for hardware, software, printers, and peripherals.
• Log, track, and resolve IT helpdesk tickets in a timely manner in accordance with SLA requirements.
• Set up and configure desktops, laptops, mobile devices, and associated equipment for new and existing users.
• Perform basic troubleshooting of network connectivity issues (LAN, Wi-Fi, VPN).
• Install, update, and maintain operating systems and standard business applications.
• Assist in the management of user accounts, passwords, and access rights via Active Directory.
• Support IT asset tracking and maintain accurate records of hardware inventory.
• Escalate unresolved or complex issues to second-level support or senior engineers as appropriate.
• Assist with onboarding activities including workstation setup and IT orientation for new employees.
• Adhere to IT security policies, data protection guidelines, and company procedures.
• Support basic AV and video conferencing setup for meetings and events.
• Perform any other duties assigned by the IT Manager within the scope of the role.

Job description

GCG Enterprise Solutions, part of Ghobash Group, is seeking an IT Technical Support Engineer to provide first-line onsite support across the organization in Abu Dhabi. You will troubleshoot hardware, software, printers, and network issues while maintaining high service levels and learning within the IT function.

The role requires 3–4 years IT support experience, basic Windows OS and Microsoft 365 knowledge, and strong English communication.