Senior Multi-Unit F&B Operations Leader

Kitopi; Dubai; On-site; AED 446,000 - 614,000; Full time

Benefits offered by this job

International, diverse and inclusive

Private health insurance

Up to 50% discount on Kitopi brands

Annual leave as per policy

Wellness spaces and programs

Job summary

Kitopi is seeking an experienced senior operations leader to oversee multi-unit kitchen operations across its UAE dark kitchens network. You will lead Kitchen Managers, hire and train staff, and drive performance, cost control, and quality across units.

With focus on SOP adherence, data-driven decisions, and collaboration with Brand teams, this role accelerates growth in a fast-paced, high-growth environment. GCC experience is a plus.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality, or related field.
• 5+ years of multi-unit operations experience in F&B, QSR or hospitality.
• Proven track record of delivering operational targets and leading large teams.
• Strong analytical and data-driven decision-making skills.
• Excellent communication, organization, and problem-solving abilities; thrive in a fast-paced, high-growth environment.
• GCC experience is a plus.

Responsibilities

• Lead and manage Kitchen Managers and operational teams across assigned units.
• Own hiring, onboarding, training, and continuous coaching for all operational staff.
• Drive performance management, discipline, morale, and retention across units.
• Conduct regular audits to ensure SOP adherence, food safety, hygiene, and quality standards.
• Ensure strict compliance with brand recipes, production standards, and quality checks.
• Identify operational gaps and lead end-to-end process improvements.
• Own kitchen readiness and setup for all new dark kitchen launches across the UAE.
• Monitor and deliver key KPIs including kitchen time, aggregator ratings, order accuracy, product availability, and customer experience.
• Drive cost control across food cost, wastage, labor scheduling, and utilities.
• Ensure all units consistently meet daily, weekly, and monthly operational targets.
• Optimize delivery and production flows to support peak performance periods.
• Partner with Supply Chain on demand forecasting, stock planning, and ordering accuracy.
• Collaborate with Brand Managers, Chefs, and Marketing on campaigns, NPD rollouts, and promotions.
• Work closely with Facilities and Maintenance teams to ensure timely repairs and preventive maintenance.
• Liaise with Finance on reporting, budgeting, and variance management.
• Maintain daily communication with unit managers, providing clear direction and support.
• Share weekly operational updates, risks, and corrective action plans.
• Build strong alignment with Brand teams to improve visibility, conversion, and performance.

Skills

Multi-unit operations

Analytical skills

Leadership & people management

Communication skills

Problem solving

Education

Bachelor’s degree in Business Administration, Hospitality, or related field

Job description

Kitopi is seeking an experienced senior operations leader to oversee multi-unit kitchen operations across its UAE dark kitchens network. You will lead Kitchen Managers, hire and train staff, and drive performance, cost control, and quality across units.

With focus on SOP adherence, data-driven decisions, and collaboration with Brand teams, this role accelerates growth in a fast-paced, high-growth environment. GCC experience is a plus.