Senior Manager, Soft FM & Passenger Experience

Wasael Property Management; Abu Dhabi; On-site; AED 400,000 - 700,000; Full time

Job summary

Wasael Property Management seeks a Senior Manager of Soft Facility Management to oversee and optimize Soft FM services at the airport, ensuring safety, comfort, and an exceptional passenger experience.

The role leads strategic planning, vendor management, and cross-department collaboration, driving performance, safety compliance, and budget adherence while nurturing a high-performing team and implementing technology-enabled improvements.

Responsibilities

• Develop and execute the strategic vision for Soft FM services.
• Oversee day-to-day operations of Soft FM services.
• Monitor KPIs and make data-driven decisions.
• Lead and develop a diverse Soft FM team.
• Manage annual budget for the Soft FM department.
• Establish and maintain relationships with external vendors.
• Ensure compliance with regulations and safety standards.
• Collaborate with airport departments to enhance passenger experience.

Job description

Wasael Property Management seeks a Senior Manager of Soft Facility Management to oversee and optimize Soft FM services at the airport, ensuring safety, comfort, and an exceptional passenger experience.

The role leads strategic planning, vendor management, and cross-department collaboration, driving performance, safety compliance, and budget adherence while nurturing a high-performing team and implementing technology-enabled improvements.