Soft FM Services Supervisor

MediaSource FZC; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

MediaSource FZC invites a Facilities Compliance Lead to supervise third-party soft services within an airport setting. You will ensure SLA adherence, conduct Maximo-based inspections, and escalate any gaps to the client and providers.

The role requires a Bachelor's degree in Facilities Management and at least 3 years of supervisory experience, with strong communication and stakeholder management to drive safe, compliant service delivery.

Qualifications

• Bachelor's degree in Facilities Management or related field.
• Minimum 3 years of supervisory experience in soft services.
• Strong knowledge of Maximo for inspections and audits.
• Experience in client-facing roles holding service providers accountable.
• Excellent communication and stakeholder management skills.

Responsibilities

• Oversee day-to-day soft services delivery by third-party providers.
• Conduct site inspections and audits in Maximo to verify KPIs.
• Coordinate with providers to meet safety requirements and airport regulations.
• Produce reports on service quality, operational performance, incidents and corrective actions.
• Support service mobilization including induction, training coordination and onboarding of contractors.
• Monitor availability and use of consumables and equipment to maintain continuity.
• Evaluate provider performance against contractual benchmarks and client satisfaction.
• Maintain accurate service records and audit logs in Maximo.
• Liaise with client stakeholders and coordinate joint audits and inspections in Maximo.

Skills

Maximo

Facilities management

Auditing

Stakeholder management

Education

Bachelor's degree in Facilities Management

Tools

Maximo

Job description

Job Purpose:

To conduct regular onsite inspections and audits of third-party service providers, ensuring compliance with contractual obligations, Service Level Agreements (SLAs), and airport authority standards for soft services. This role ensures that service delivery aligns with the expectations outlined in the Contract and Service Operation Manuals.

Key Responsibilities:

• Oversee and monitor the day-to-day delivery of soft services (cleaning, waste management, pest control, landscaping, etc.) performed by third-party service providers.
• Conduct regular site inspections and audits in Maximo to verify service compliance against agreed KPIs, scope of work, and planned preventive maintenance (PPM) schedules.
• Coordinate with service providers to ensure adherence to safety protocols, airport regulations, and managing agent standards.
• Produce detailed reports on service quality, operational performance, incidents, and areas requiring corrective action.
• Support service mobilization processes, including induction, training coordination, and onboarding of new contractors in line with client expectations.
• Monitor and report on the availability and use of consumables and equipment to maintain operational continuity.
• Evaluate and track service provider performance, ensuring delivery meets or exceeds contractual benchmarks and client satisfaction.
• Maintain accurate and up-to-date service records, asset information, and audit logs using the Maximo system.
• Liaise with client stakeholders and coordinate joint audits and inspections using Maximo to track compliance and performance data.
• Provide operational support during peak periods, including flexibility for extended hours, weekends, and public holidays.

Job Requirements:

• Bachelor's degree, preferably with a background in Facilities Management.
• Minimum of 3 years of supervisory experience in soft services, ideally within an airport or critical infrastructure environment.
• Strong knowledge and practical experience in using Maximo, particularly inspection and audit functionalities.
• Proven ability to work within a client-representative capacity, holding service providers accountable for performance.
• Excellent communication, reporting, and stakeholder management skills.