Senior Manager – Operations (Arabic Speaking)

Moro Hub; Dubai; On-site; AED 420,000 - 700,000; Full time

Job summary

Moro Hub seeks a Senior Manager – Operations to lead CRM operations, sales analytics, revenue forecasting, and strategic planning. You will optimize processes, develop dashboards, and provide data-driven insights to guide leadership decisions.

The role partners with sales, finance and senior management to translate complex data into actionable recommendations, develop budgets and targets, and drive efficiency and profitability in a fast-paced environment.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Engineering, or related discipline.
• 10–12 years of experience in Sales Operations, Business Operations, Commercial Operations, Business Analytics, FP&A, or similar.
• Technology or service-provider background preferred.
• Fluency in Arabic preferred; strong written and verbal communication.
• Strong finance background with budgeting, forecasting, variance analysis, revenue planning, and management reporting.
• Strong business analytics and data interpretation capabilities; translate data into insights.
• Experience collaborating with sales, finance, and senior management in a performance-driven environment.
• Knowledge of sales operations, revenue management, pipeline management, and forecasting.
• Experience building business cases, financial models, profitability and scenario analyses.
• Advanced Excel and BI/reporting tools experience (Power BI, Tableau).
• KPI, dashboards, and management reporting literacy.
• Process improvement, reporting automation, and operational efficiency initiatives.

Responsibilities

• Lead sales and business operations activities, ensuring execution of plans and performance management initiatives.
• Develop and maintain dashboards, reports, KPIs, and analytics for visibility into sales, revenue, profitability, and productivity.
• Partner with sales leadership and finance to create annual plans, budgets, forecasts, revenue targets, and operating plans.
• Analyze sales performance, revenue trends, customer profitability, pipeline, and conversion to identify opportunities and risks.
• Provide senior management with timely financial analysis, forecasts, and recommendations for strategic decisions.
• Develop financial and business models to assess performance, growth opportunities, pricing, and cost structures.
• Monitor performance against budget and forecast; investigate variances and implement corrective actions.
• Establish and maintain sales performance measurement frameworks, KPIs, incentives, and scorecards.
• Lead monthly/quarterly business reviews with inputs from sales, finance, operations and other functions.
• Drive automation and standardization of reporting and analytics processes.

Skills

Sales operations

Business analytics

Forecasting

Budgeting

Stakeholder management

Leadership

Data interpretation

Presentation skills

Education

Bachelor's degree in Finance, Accounting, Business Administration, Economics, Engineering, or related

Tools

Power BI

Tableau

Excel

Job description

The Senior Manager – Operations will be responsible for leading CRM operations, sales and profitability analytics, revenue forecasting, sales administration, business analytics, attainment planning, and sales enablement. The role will evaluate and optimize sales processes, programs, and systems to improve operational efficiency, minimize costs, enhance customer satisfaction, and support sustainable revenue growth.

The role will work closely with senior leadership, sales, finance, and other business functions to develop performance insights, manage business planning and forecasting, track key commercial metrics, identify operational improvement opportunities, and support strategic decision-making.

The ideal candidate will have 10–12 years of experience in business intelligence / sales operations with strong business analytics capabilities, and a solid finance background with the ability to translate complex business and financial data into actionable insights.

Key Responsibilities:

• Lead sales and business operations activities, ensuring effective execution of business plans, operational processes, and performance management initiatives.
• Develop and maintain business performance dashboards, management reports, KPIs, and analytics to provide clear visibility into sales, revenue, profitability, productivity, and operational performance.
• Partner with sales leadership and finance to develop annual business plans, budgets, forecasts, revenue targets, and operating plans.
• Analyze sales performance, revenue trends, customer profitability, pipeline, conversion rates, sales productivity, and other key commercial metrics to identify opportunities and risks.
• Provide senior management with timely and accurate business insights, financial analysis, forecasts, and recommendations to support strategic and operational decision-making.
• Develop financial and business models to assess business performance, growth opportunities, pricing scenarios, cost structures, and commercial initiatives.
• Monitor actual performance against budget, forecast, and business targets, investigate variances, and work with relevant stakeholders to develop corrective actions.
• Establish and maintain sales performance measurement frameworks, including targets, KPIs, incentives, productivity metrics, and operational scorecards.
• Lead sales forecasting and pipeline analytics, ensuring data accuracy, consistency, and alignment between sales projections and financial expectations.
• Identify trends, gaps, and business opportunities through quantitative analysis and translate findings into practical recommendations for business leadership.
• Work closely with Finance to ensure alignment between sales plans, revenue forecasts, budgets, profitability analysis, and management reporting.
• Support commercial planning, pricing analysis, business cases, investment decisions, and evaluation of new business opportunities.
• Develop standardized reporting and analytics processes to improve data quality, reporting efficiency, and management visibility.
• Drive automation and optimization of recurring reporting, dashboards, business reviews, and operational processes.
• Establish governance around sales and business data, ensuring accuracy, consistency, and timely availability of management information.
• Lead monthly and quarterly business performance reviews, coordinating inputs from sales, finance, operations, and other relevant functions.
• Identify operational inefficiencies and drive process improvements that improve productivity, cost efficiency, revenue performance, and customer outcomes.
• Support senior leadership with ad hoc financial, commercial, and operational analysis as required.
• Act as a key business partner to sales leadership by providing objective, data-driven insights and challenging assumptions where appropriate.
• Lead and develop the Sales/Business Operations team, promoting a culture of accountability, analytical thinking, continuous improvement, and business performance.

Required Qualifications & Experience:

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Engineering, or a related discipline.
• 10–12 years of relevant experience in Sales Operations, Business Operations, Commercial Operations, Business Analytics, FP&A, or a similar function.
• Previous experience in technology, service provider background is preferred.
• Fluency in Arabic is preferred for this role, with strong written and verbal communication skills.
• Strong finance background with demonstrated experience in budgeting, forecasting, financial analysis, variance analysis, revenue planning, and management reporting.
• Strong business analytics and data interpretation capabilities, with the ability to convert large and complex datasets into meaningful business insights.
• Proven experience working closely with sales, finance, and senior management teams in a performance-driven environment.
• Strong understanding of sales operations, revenue management, pipeline management, sales forecasting, and commercial performance measurement.
• Experience developing business cases, financial models, profitability analysis, and scenario analysis.
• Advanced proficiency in Microsoft Excel and strong experience with business intelligence and reporting tools such as Power BI, Tableau, or similar platforms.
• Strong understanding of KPIs, dashboards, management reporting, and performance measurement frameworks.
• Experience in process improvement, reporting automation, and operational efficiency initiatives.
• Strong analytical and problem-solving skills, with a structured and commercially oriented approach to decision-making.
• Excellent communication and presentation skills, with the ability to present complex financial and operational information clearly to senior stakeholders.
• Demonstrated ability to manage multiple priorities, work independently, and operate effectively in a fast-paced business environment.
• Strong stakeholder management skills with the ability to influence and collaborate across sales, finance, operations, and leadership teams.