Senior Manager – IT NOC (Network Operations Center) - Arabic Speaking

XAD Technologies LTD; Abu Dhabi; On-site; AED 223,000 - 257,000; Full time

Job summary

XAD Technologies LTD is seeking a Senior Manager for IT NOC in Abu Dhabi, leading 24/7 network operations and ensuring high availability of enterprise IT services. The role demands senior leadership, advanced monitoring, and strong stakeholder engagement to align operations with business objectives.

You will oversee incident management, drive continuous improvement, and maintain governance and ITIL practices across the NOC and related IT infrastructure.

Qualifications

• 10+ years of experience in IT Operations / NOC environments.
• Experience with enterprise networks and IT infrastructure.
• Hands-on with monitoring/observability tools.
• Leadership and stakeholder management experience.
• ITIL, Cisco, CompTIA certifications preferred.

Responsibilities

• Provide 24/7 monitoring and support for networks, systems, servers, and applications.
• Lead incident, escalation, and problem management for rapid SLA compliance.
• Manage NOC teams and develop capabilities.
• Interface with IT teams, leadership, vendors and providers.
• Drive process optimization, automation, tooling enhancements.
• Oversee performance reporting, risk identification and service optimization.
• Ensure readiness for disaster recovery and business continuity.
• Maintain governance, compliance, and ITIL alignment.

Skills

IT Operations

NOC Leadership

Incident management

Root cause analysis

Executive reporting

Stakeholder management

Monitoring tools

ITIL

Cisco

DR/BC

Cloud virtualization

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

SolarWinds

Nagios

Zabbix

Job description

Senior Manager – IT NOC (Network Operations Center) - Arabic Speaking

Abu Dhabi, United Arab Emirates Etisalat 621 H

AED 20,000.00 - 23,000.00 (United Arab Emirates Dirham)

Job Openings Senior Manager – IT NOC (Network Operations Center) - Arabic Speaking

About the job Senior Manager – IT NOC (Network Operations Center) - Arabic Speaking

About the Role

The Senior Manager – IT NOC is responsible for leading and governing 24/7 Network Operations Center functions to ensure high availability, stability, and performance of enterprise IT infrastructure and services. This role provides strategic direction, operational oversight, and senior stakeholder engagement, ensuring NOC operations are aligned with business objectives, service commitments, and long-term IT strategy.

Key Responsibilities

Provide strategic oversight of 24/7 monitoring and support for networks, systems, servers, and applications.

Lead incident, escalation, and problem management to ensure rapid resolution and SLA compliance.

Manage and develop NOC teams, driving performance, capability building, and operational excellence.

Act as the senior interface with internal IT teams, leadership, vendors, and third-party providers.

Drive continuous improvement through process optimization, automation, and tooling enhancements.

Oversee performance reporting, risk identification, and service optimization initiatives.

Ensure operational readiness for disaster recovery and business continuity events.

Maintain governance, compliance, documentation, and alignment with ITIL and best practices.

Requirements

Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).

10+ years of experience in IT Operations / NOC environments, with proven senior leadership exposure.

Strong expertise in enterprise networks, IT infrastructure, and service operations.

Hands-on experience with monitoring and observability tools (e.g., SolarWinds, Nagios, Zabbix, or similar).

Proven capability in incident management, root cause analysis, and executive reporting.

Excellent leadership, communication, and stakeholder management skills.

Experience with cloud, virtualization, and DR/BC environments is an advantage.

ITIL, Cisco, CompTIA, or similar certifications preferred.