Senior Manager Corporate Security Abu Dhabi

VFS Global; Abu Dhabi; Sur place; AED 220 000 - 441 000; Plein temps

Résumé du poste

VFS Global is seeking a Senior Manager Security in Abu Dhabi to oversee all Visa Application Centres in the country, ensuring compliance with procedures and optimizing profitability while maintaining high customer satisfaction and managing diplomatic interactions.

The role requires 10–15 years in BPO/travel/hospitality with 5+ years in a managerial capacity, and a graduate/postgraduate degree in security or related field.

Qualifications

• 10–15 years of experience in BPO/Travel/Hospitality in Corporate Security.
• 5 years of experience in a managerial/supervisory position overseeing a team.
• Graduate/Postgraduate/Masters degree in security or related field.

Responsabilités

• Oversee the country’s business unit processes, ensuring compliance, profitability and customer satisfaction.
• Manage budgets, cost analyses and resource planning to achieve EBIT targets.
• Plan manpower resourcing based on trends and Time in Motion studies.
• Collaborate with government bodies/ministries to explore revenue channels.
• Acquire new clients and manage relationships to secure renewals.
• Maintain security of Application Centres and prevent breaches.

Formation

Graduate/Postgraduate/Masters degree or equivalent

Description du poste

Job Overview

The Senior Manager Security will be responsible for managing all Visa Application Centres within the country ensuring compliance with operational procedures optimizing revenue streams enhancing profitability maintaining high levels of customer satisfaction and overseeing diplomatic interactions and relationships with the corresponding Mission Embassy Duties and Responsibilities Oversee the business unit processes within the country Ensure compliance with processes revenue generation profitability resource planning and customer satisfaction Manage profitability and achieve EBIT targets Control and maintain country s expense budgets and allocated resources Conduct periodic cost and productivity analyses Lead process improvement initiatives to enhance productivity at all levels Develop and maintain Standard Operating Procedures SOPs policies and manuals Ensure compliance with existing processes and meet defined SLAs Implement process enhancements to improve quality and efficiency Lead new process rollouts in respective VACs Improve operational systems processes and policies to support better management reporting information flow and management business process and organizational planning Manage security physical and data at the Application Centre and ensure controls to prevent security breaches Plan and forecast manpower resourcing based on trends and Time in Motion study Ensure regular product and process training for staff Maintain high standards of ethics integrity and compliance with corporate procedures Collaborate with the Value-Added Services team to create new revenue channels Acquire new clients and explore business opportunities in other countries Explore revenue channels with government bodies ministries through Retain existing clients and manage relationships to secure contract renewals Maintain relationships with vendors and partner FMCs Monitor competition in the region through market intelligence

Education

Graduate/ Postgraduate/ Masters degree or an equivalent global qualification, preferably in the specilizing in the Security related field.

Experience

10 – 15 years of experience in Business Process Outsourcing / Travel / Hospitality industry in Corporate Secruity field. 5 years of experience in a managerial/supervisory level position overseeing a team .