Senior Manager Commercial Operations

Remote DXB; Abu Dhabi; On-site; AED 500,000 - 800,000; Full time

Job summary

Sanad Aerotech, a global aircraft engine MRO leader, seeks a senior leader to oversee Commercial Operations in Abu Dhabi. You will direct invoicing, account management, and stakeholder engagement while driving KPIs and continuous improvement in a high‑tech aviation environment.

The role focuses on profitability, customer satisfaction, risk management, and compliant financial reporting, requiring strategic leadership and 10+ years in related areas.

Qualifications

• Bachelor's degree in Business Administration, Economics, or related discipline.
• MBA or equivalent preferred.
• Minimum 10 years in commercial operations or account management, ideally in aviation/aero engine MRO.
• 5 years of progressive leadership managing multifunctional teams.
• Expertise in invoicing and key account management in complex technical environments.
• Familiarity with engine platforms (V2500, Trent700, LEAP, GEnx) advantageous.

Responsibilities

• Strategic leadership and oversight for invoicing and account management functions with KPIs.
• Oversee end-to-end invoicing processes, ensure accuracy and compliance, resolve disputes.
• Lead Key Account functions focusing on performance, profitability, retention, satisfaction.
• Engage senior stakeholders and collaborate cross-functionally to align commercial ops.
• Monitor financial/operational metrics and ensure controls and audit readiness.

Skills

Strategic leadership

Stakeholder management

Data-driven decision making

Invoicing oversight

Account management

Education

Bachelor's degree in Business Administration or Economics

MBA or equivalent preferred

Job description

Responsibilities

• Strategic Leadership and Oversight: Provide direction and governance for Invoicing and Account Management functions, setting KPIs, managing talent development, and championing continuous improvement.
• Invoicing Management: Oversee end-to-end invoicing processes ensuring compliance, accuracy, and timely billing; manage escalated disputes and maintain data integrity.
• Account Management Oversight: Lead Key Account functions focusing on performance, profitability, retention, and customer satisfaction; support resolution of complex customer challenges.
• Stakeholder Engagement: Serve as primary interface with senior internal and external stakeholders, participating in cross-functional collaboration to align commercial operations.
• Financial Reporting: Monitor and report key financial and operational metrics, identify risks and opportunities, and ensure compliance with financial controls and audit requirements.

Requirements

• Bachelor's degree in Business Administration, Economics, or a related discipline
• Master's degree (MBA or equivalent) preferred
• Minimum 10 years' experience in commercial operations or account management, ideally within the Aviation or Aero Engine MRO sector
• 5 years of progressive leadership managing multifunctional teams
• Expertise in overseeing invoicing and key account management in complex technical environments
• Familiarity with V2500, Trent700, LEAP, and GEnx engine platforms considered advantageous

About the Company

Sanad Aerotech is a leading global aircraft Engine MRO provider with revenues exceeding $2 billion.