Automotive Service Operations Lead

Xad Technologies; Sharjah; On-site; AED 167,400 - 279,000; Full time

Job summary

Xad Technologies located in Sharjah is seeking an Operations Manager - Service to oversee daily operations in their Auto Division. The successful candidate will ensure effective customer management, coordinate with various teams, and maintain service workflow. This role requires a strong background in automotive service operations plus excellent communication skills.

With at least 5 years of relevant experience, you will manage customer expectations, optimize job tracking, resolve complaints, and support invoicing processes. This position is crucial to ensure streamlined operations and satisfied customers.

Qualifications

• 5+ years of experience in automotive service operations, service advisory, or customer service management.
• Minimum 2 years in a supervisory or operations coordination role.
• Strong experience in customer handling and service delivery.

Responsibilities

• Manage day‑to‑day service operations from customer request to final delivery.
• Ensure timely updates and proper job tracking for customers.
• Coordinate with the Maintenance Manager for inspection and repair timelines.

Skills

Service Operations

Customer Management

CRM Discipline

Coordination

Documentation

Problem Solving

Reporting

Commercial Awareness

Time Management

Education

Bachelor's Degree or Diploma in Business Administration or related discipline

Technical automotive qualification

Job description

Xad Technologies located in Sharjah is seeking an Operations Manager - Service to oversee daily operations in their Auto Division. The successful candidate will ensure effective customer management, coordinate with various teams, and maintain service workflow. This role requires a strong background in automotive service operations plus excellent communication skills.

With at least 5 years of relevant experience, you will manage customer expectations, optimize job tracking, resolve complaints, and support invoicing processes. This position is crucial to ensure streamlined operations and satisfied customers.