Senior IT Support Engineer - End-User & Service Delivery

Abu Dhabi Islamic Bank PJSC; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Abu Dhabi Islamic Bank PJSC in Abu Dhabi seeks a Senior IT Support Engineer to provide frontline IT support for staff and equipment requests, resolving incidents promptly and maintaining service quality.

The role involves coordinating with IT Workshops, VMCP, FM and SAP Ariba for procurement and asset management, while ensuring security and SLA adherence. 4 years of relevant experience, including 3 in banking, is required.

Qualifications

• 4 years of experience performing similar IT support activities.
• Minimum 3 years in banking sector preferred.

Responsibilities

• Act as a single point of contact for IT equipment requests and staff queries.
• Coordinate with VMCP, FM and IT Workshops for procurement and asset tracking.
• Handle IT incidents and service requests via IT Service Manager with defined SLA.
• Provide frontline IT support locally in Abu Dhabi and remotely as needed.

Skills

Excellent Technical Analysis

Excellent Problem-Solving

Job description

Abu Dhabi Islamic Bank PJSC in Abu Dhabi seeks a Senior IT Support Engineer to provide frontline IT support for staff and equipment requests, resolving incidents promptly and maintaining service quality.

The role involves coordinating with IT Workshops, VMCP, FM and SAP Ariba for procurement and asset management, while ensuring security and SLA adherence. 4 years of relevant experience, including 3 in banking, is required.