Banking IT Operations Engineer – Abu Dhabi

Abu Dhabi Islamic Bank PJSC; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Abu Dhabi Islamic Bank PJSC is seeking an IT Operations Engineer (Outsource) in Abu Dhabi to monitor the IT Back Office, support on-shift operators, and execute daily Start/End of Day procedures for Core Banking and Branch Automation. The role requires 4–5 years in IT, with emphasis on operations, backups, security, and incident handling.

The position involves DR/BCP participation, environment monitoring in Data Centers, vendor coordination, and adherence to bank IT policies.

Qualifications

• Basic IT infrastructure knowledge required.
• 4 or 5 years IT experience (preferred in IT Operations).

Responsibilities

• Monitor performance of on-shift operators and provide assistance as needed.
• Educate System Operators on roles, responsibilities and authority.
• Execute daily operation tasks (Start of Day & End of Day) of the IT Back Office (Core Banking and Branch Automation).
• Monitor IT Systems for known problems and abnormal behavior and escalate with seniors to reduce downtime.
• Execute backup operations of all systems.
• Enhance existing operational procedures; involved in DR and BCP activities.
• Participate in the implementation of operation procedures and controls related to Banking Applications; elevate major problems to specialists.
• Enhance End of Day processing controls to minimize risk and improve performance of daily/monthly/quarterly processes.
• Supervise daily/monthly backups per policy; coordinate with vendors for preventive maintenance.
• Monitor environment in Data Centers; alert management for interruptions; ensure authorized access.
• Coordinate with Hardware Vendors and Engineers for maintenance and report activities to IT Operations Team Leader and System Engineers.
• Check Call Center, ATMs, Switches, SMS, Card Center and other delivery channels; generate reports and report problems to the system engineer; escalate ATM issues to Vendor if needed.
• Initiate and document incidents related to systems’ availability and performance and escalate to departments within IT Division.
• Maintain and update documented processes related to the job function; inform owners of required changes.
• Provide progress reports on tasks, projects, incidents and ad hoc requirements.
• Implement automation for responsibilities after approval.
• Adhere to ITD and bank policies; report weaknesses/risks and incidents.
• Generate Monthly Statements, converting, encrypting them and sending to EDC for printing.
• Maintain information security; report risks or incidents to helpdesk.

Skills

Basic IT infrastructure knowledge

Job description

Abu Dhabi Islamic Bank PJSC is seeking an IT Operations Engineer (Outsource) in Abu Dhabi to monitor the IT Back Office, support on-shift operators, and execute daily Start/End of Day procedures for Core Banking and Branch Automation. The role requires 4–5 years in IT, with emphasis on operations, backups, security, and incident handling.

The position involves DR/BCP participation, environment monitoring in Data Centers, vendor coordination, and adherence to bank IT policies.