Senior IFE Operations & Vendor Lead

Etihad food group; Abu Dhabi; On-site; AED 350,000 - 520,000; Full time

Job summary

Etihad Airways in Abu Dhabi is seeking an experienced IFEC Operations Manager to oversee day-to-day IFEC and logistics, manage vendor contracts, and drive cost-efficient initiatives across the fleet.

You will implement SOPs, manage on-time delivery of media updates, and lead cross-cultural teams while coordinating training for cabin crew on IFEC platforms. Role involves travel to industry events as needed.

Qualifications

• Must have at least five years’ experience in In-flight Entertainment & connectivity (either with an airline or with an IFE supplier/vendor).
• Experience working in cross-cultural environments is required; media experience is an advantage.

Responsibilities

• Create and implement SOPs and manuals for IFEC operations and logistics to ensure governance.
• Manage IFEC vendors at EY account manager level to meet SLAs and rectify issues.
• Represent IFEC in engineering meetings to influence guest experience initiatives.
• Control IFEC operational costs, verify invoices, and manage purchase orders.
• Oversee IFEC stock, headsets, and collateral supply chain and procurement.
• Generate weekly/monthly reports on usage, performance and costs for senior management.
• Communicate IFEC programme launches to internal and external stakeholders.
• Assist with new IFEC initiatives including on-site testing and rollout with vendors.
• Draft training requirements and ensure cabin crew are trained on IFEC platforms.
• Conduct research, benchmarking and tender documentation; travel may be required.

Job description

Etihad Airways in Abu Dhabi is seeking an experienced IFEC Operations Manager to oversee day-to-day IFEC and logistics, manage vendor contracts, and drive cost-efficient initiatives across the fleet.

You will implement SOPs, manage on-time delivery of media updates, and lead cross-cultural teams while coordinating training for cabin crew on IFEC platforms. Role involves travel to industry events as needed.