Senior Housekeeping Manager - Operations

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 360,000 - 540,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Employee benefits

Job summary

Wynn Al Marjan Island in Ras Al Khaimah seeks a Senior Operations Manager – Rooms to steer daily Guest Room housekeeping operations at Forbes standard. You will supervise managers, ensure cleanliness, and coordinate VIP services with other departments.

A strategic leader will drive staffing, training, and cost controls while upholding safety and sustainability. Ideal candidates have 6–8 years in large 5‑star hotel housekeeping, experience with Opera PMS/Microsoft Office, and excellent English.

Qualifications

• Degree or diploma in Hospitality Management or related field preferred.
• 6–8 years in Public Area or Housekeeping operations in a large 5‑star hotel or resort.
• Supervisory/managerial Rooms experience 2–4 years.
• English fluency; additional languages are a plus.
• Experience with Forbes Travel Guide standards is preferred.

Responsibilities

• Lead daily Guest Room housekeeping operations to Forbes standards.
• Supervise managers, supervisors, and attendants; ensure clear communication.
• Inspect rooms, service areas, and equipment for readiness and cleanliness.
• Coordinate with other departments for VIP arrivals and special requests.
• Manage grooming standards, safety, and sustainability practices.
• Assist with scheduling, staffing, and productivity planning.
• Participate in recruitment, onboarding, and colleague development.
• Promote engagement through coaching and team-building activities.

Skills

Leadership

Communication

Organization

Coaching

Delegation

Team motivation

English fluency

Education

Hospitality management degree

Tools

Opera PMS

Microsoft Office

Job description

Job Description

About Wynn Al Marjan Island: Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Senior Operations Manager – Rooms to join the resort’s hotel housekeeping team.

Responsibilities

The primary duties and responsibilities of this role are:

• Lead daily Guest Room housekeeping operations, ensuring Forbes-standard cleanliness and service.
• Support the Executive Housekeeper in achieving departmental goals and maintaining operational standards.
• Supervise Assistant Managers, Supervisors, and Guest Room Attendants, ensuring effective communication and performance.
• Conduct daily briefings and communicate guest needs, priorities, and updates.
• Inspect rooms and service areas to ensure cleanliness, maintenance, and readiness.
• Enforce grooming standards, policies, and procedures.
• Coordinate room readiness, VIP arrivals, and special requests with other departments.
• Maintain quality, efficiency, safety, and sustainability standards.
• Monitor operational systems, room status, and maintenance requests.
• Resolve operational issues and implement corrective actions when needed.
• Support audits, training, and Forbes standards implementation.
• Oversee supplies, equipment, inventory, and cost controls.
• Assist with scheduling, workforce planning, and productivity management.
• Participate in recruitment, onboarding, training, and colleague development.
• Promote engagement through coaching, recognition, and team-building.
• Manage relationships with external service providers.
• Ensure accurate linen, inventory, and ordering controls.
• Promote safety awareness and emergency preparedness.
• Act on behalf of the Executive Housekeeper when required.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Degree or diploma in Hospitality Management or a related field preferred.
• 6–8 years of experience in Public Area or Housekeeping operations within a large 5 ‑ star hotel or resort, including a minimum of 2–4 years in a supervisory or managerial Rooms role.
• Experience in an integrated resort, gaming environment, or Forbes Travel Guide setting is strongly preferred.
• Proven leadership capability with strong skills in communication, organization, coaching, delegation, and team motivation.
• Advanced knowledge of cleaning standards, housekeeping procedures, textiles, product usage, chemical handling, and equipment care.
• Proficient in Public Area/Housekeeping management systems, including Opera and Microsoft Office.
• Demonstrated ability in operations management, workload planning, service quality control, and problem ‑ solving.
• High level of professionalism, discretion, attention to detail, and follow ‑ through.
• Fluency in English; additional languages are an advantage.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.