Senior Gas Turbine Service Lead Engineer, Root-Cause Expert

GE Vernova; Dubai; On-site; AED 300,000 - 460,000; Full time

Job summary

GE Vernova in Dubai is seeking a Gas Turbine Product Service Lead Engineer to provide technical guidance and lead root cause investigations across GE heavy duty frames. You will drive customer communications, develop technical documentation, and coordinate cross-functional responses to complex issues.

Responsibilities include mentoring staff, ensuring timely resolutions, and supporting continuous improvement initiatives.

Qualifications

• Bachelor’s Degree in Mechanical Engineering or related technical discipline from an accredited college or university.
• Several years of experience in Field Services, Engineering or Operations with significant gas turbine combustion engineering experience.
• Ability to travel globally to customer GT sites and offices; typically <10% travel.
• Strong English language communication capability, both verbal and written.

Responsibilities

• Provide technical expertise to the Gas Turbine Product Service engineering team leading root cause investigations and daily technical case support across all GE heavy duty frame sizes.
• Lead complex, high impact root cause investigations applying engineering techniques and processes to develop solutions and ensuring issues are solved in terms of accuracy, quality, and timeliness to meet customer needs and business goals.
• Lead external communication with customers including the development and introduction of TIL and ETC documentation.
• Prepare technical presentations for customers and senior leadership: user conferences, webinars, or other customer technical reviews.
• Establish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressed.
• Ensure operational rigor and support to the team on the cases they handle.
• Work with other experts (TL, PE) to ensure cross platform information dissemination and training; mentor and develop less experienced staff.
• Develop awareness of global fleet issues and how they might impact regional customers.
• Travel to customer locations in support of commercial teams during unplanned/forced outages and customer technical review meetings.
• Participate in Lean Action Workouts and lead Kaizen projects to improve internal Product Service processes and support continuous improvement efforts.

Skills

English skills

Travel readiness

Root cause analysis

Cross-functional

Education

Bachelor’s Degree in Mechanical Engineering

Job description

GE Vernova in Dubai is seeking a Gas Turbine Product Service Lead Engineer to provide technical guidance and lead root cause investigations across GE heavy duty frames. You will drive customer communications, develop technical documentation, and coordinate cross-functional responses to complex issues.

Responsibilities include mentoring staff, ensuring timely resolutions, and supporting continuous improvement initiatives.