Guest Relations Manager - Front Office - Jumeirah Saadiyat Island

Jumeirah; United Arab Emirates; On-site; AED 290,000 - 469,000; Full time

Benefits offered by this job

Accommodation

Healthcare

Annual leave

Flight allowance

Employee discounts

Job summary

Jumeirah Saadiyat Island in Abu Dhabi, UAE, seeks a Guest Relations Manager to ensure a seamless arrival experience and uphold service standards.

You will collaborate with the Concierge, F&B, and the Guest Relations team to personalise guest experiences, handle feedback, and coordinate events across departments while promoting the brand's luxury offerings.

Qualifications

• 3–5 years of experience in a luxury hotel.
• Bachelor’s degree in hospitality or related field.
• Proficient in Microsoft Office programs (Word, Excel, Outlook).
• Strong problem-solving and leadership skills.

Responsibilities

• Present a professional welcome to guests with consistent service standards.
• Collaborate with Concierge and F&B to personalise experiences and recognise VIPs.
• Handle guest feedback and complaints with timely resolution and clear communication to management.
• Coordinate guest events and bookings across departments for seamless execution.
• Promote the brand and hotel offerings to enhance guest satisfaction; mentor junior colleagues.

Skills

Guest relations

Leadership

Problem solving

MS Office

Education

Bachelor's degree in hospitality

Tools

Microsoft Office

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About the Job:

An exciting opportunity has arisen for a Guest Relations Manager to join Jumeirah Saadiyat Island.

The main duties and responsibilities of this role include:

• Present a professional and engaging welcome to guests, ensuring a smooth arrival experience and consistent application of service standards.
• Collaborate with the Guest Relations Manager, Concierge, and F&B outlets to personalize guest experiences and recognize VIPs or guests requiring special attention.
• Handle guest feedback and complaints with professionalism, ensuring timely resolution and clear communication to management.
• Support the planning and coordination of guest events and bookings, ensuring every detail is seamlessly executed across departments.
• Maintain a strong knowledge of the brand story, hotel offerings, and dining venues to confidently promote experiences and enhance guest satisfaction.
• Mentor and support Guest Relations colleagues through on-the-job training, leading by example and upholding high standards of presentation and service.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 3-5 years of experience in a luxury Hotel.
• Bachelor’s degree in hospitality or any other relevant field.
• Software competencies – Microsoft Office programs (Intermediate | Advanced).
• Problem solving.
• Leadership and team management skills.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)