Senior Executive Front Office

Sobha Group; Dubai; On-site; AED 260,000 - 420,000; Full time

Job summary

Sobha Group in Dubai seeks a Senior IC to lead and manage facility management contracts, ensuring alignment with contractual and statutory requirements and coordinating via CAFM systems to monitor performance.

You will drive continuous improvement, oversee health and safety, and maintain strong relationships with clients and suppliers while guiding the team to deliver excellent housekeeping, soft services, and administration.

Qualifications

• Senior IC experience required.

Responsibilities

• Manage ongoing contract delivery per contractual and statutory requirements.
• Ensure adherence to Health and Safety policies and company SOPs.
• Maintain contract documentation (CPM, PPM, health and safety) via CAFM systems.
• Implement continuous improvement to boost efficiency and reduce energy use.
• Achieve client KPIs and SLAs.
• Oversee total facility management including housekeeping and soft services.
• Manage outsourced service contracts and supplier relationships.
• Inspect services to ensure performance metrics are met.
• Train and multi-skill staff to improve flexibility and productivity.

Job description

• managing the on-going contract delivery in accordance with contractual and statutory requirements
• adherence to all Health and Safety Company and statutory regulations/ policies
• adherence to company policies and standard operating procedures
• formalising and maintaining contract specific documentation such as Contract Management Plans PPM schedule and health and safety documents using company CAFM systems to monitor and report performance of the asset
• Implementing contract specific continuous improvement strategies focusing on improved efficiency reducing energy consumption and value added services.
• To achieve the KPI and Service Level Agreement given by the client.
• Ensure the implementation and management of Risk & Safety work practices to reduce the interruption to Clients or Tenants
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Responsible for total facility management services including housekeeping and soft service activities.
• Managing all technical and non-technical outsourced service contracts and Company personnel including inspections and quality management of service delivery this includes all housekeeping functions/ Soft services/ Administration.
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts
• Routinely inspect all contracted services to ensure performance measures are being maintained.
• Train subordinates in all aspects of the technical and non- technical services.
• Actively multi skill all Company staff to increase flexibility and job satisfaction.
• Report any incidents with in the time frame as set in the escalation matrix.
• Identifying and Sourcing Spares & Consumables for all equipments and maintaining optimum inventory
• Preparing Breakdown analysis reports and review with Sub-Ordinates
• Establish contract specific continuous improvement strategies which promote efficiency energy reduction and best practices.
• Champion the implementation and support the use of CAFM on every contract and use it to report proactive and reactive performance.
• To manage excellent relationships with clients our suppliers and other partners.
• Act as a role model for people management processes ensuring they are followed to clarify objectives actively management performance and develop skills
• To lead the development and retention of staff; always challenging levels of resource to improve efficiency and improve profitability.
• To set objectives for direct reports and review on monthly basis. Ensure same approach and mechanisms for all staff within area of responsibility.
• Support the development of business wide FM initiatives including contract renewals and cost reduction strategies.
• Leadership of allocated Facility Management Contract and the associated services; ensuring excellent consistent and compliant (timely) service is achieved.
• Establish and maintain the PPM schedule Training Plan Succession Plan and all associated Health and Safety documentation for every contract.
• Working with the General manager ensure all core sub-contractors are officially engaged with a valid contract within budget and have a clear scope of works
• Operates independently within working parameters set by General Manager.
• Establishes and maintains contract specific relationships and ensure customer expectations are managed.
• Manages contract related Health and Safety policy and standards.
• Determines contract specific priorities and makes decisions

Required Experience:

Senior IC