Strategic Enterprise CSM: CFO‑Level Impact & Adoption

Alaan; Dubai; Sur place; AED 300 000 - 520 000; Plein temps

Résumé du poste

Alaan is seeking an Enterprise Customer Success leader to own strategic accounts end-to-end, from activation to renewals. You will build adoption plans, drive deep cross-organisational usage, and embed Alaan into the customer’s financial operations.

You will establish governance cadences, deepen executive relationships, and champion value realization across multi-product deployments. You will manage complex implementations, align stakeholders on outcomes, and drive long-term account plans while

Qualifications

• 6+ years in enterprise customer success or strategic account mgmt.
• Proven track record managing strategic enterprise accounts with multiple stakeholders and workstreams.
• Experience running complex implementations or launches with strong project management.
• Financial fluency: build business cases and discuss outcomes with senior leaders.
• Ability to quantify value delivery to executive stakeholders.
• Technical credibility in integrations and workflow architecture.
• Strong commercial ownership and track record against growth, retention, or forecast targets.
• Extreme ownership and bias for solving problems in ambiguity.
• Experience building long-term account plans and running business reviews (MBR/QBR/EBR).
• Fintech, SaaS, or payments background preferred; UAE market experience strongly preferred.

Responsabilités

• Own a defined set of strategic accounts through the lifecycle, from activation to renewal.
• Build mutual action plans and adoption plans with stakeholders from day one.
• Drive deep adoption and embed Alaan across the organisation and systems.
• Establish governance cadence (MBR/QBR/EBR) and deepen executive relationships.
• Quantify value delivered and anchor renewals and expansions with senior leaders.
• Identify new opportunities, manage risk, and champion the voice of the customer.

Connaissances

Enterprise CS

Strategic AM

Stakeholder Mgmt

Implementations

Financial fluency

Value realisation

Integrations know-how

Commercial ownership

Account planning

GTV & retention

Problem solving

Description du poste

Alaan is seeking an Enterprise Customer Success leader to own strategic accounts end-to-end, from activation to renewals. You will build adoption plans, drive deep cross-organisational usage, and embed Alaan into the customer’s financial operations.

You will establish governance cadences, deepen executive relationships, and champion value realization across multi-product deployments. You will manage complex implementations, align stakeholders on outcomes, and drive long-term account plans while